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Postal and Parcel Technology International Postal and Parcel Technology International
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Future show dates:

Post Expo 2018
Dates: 9-11 October 2018
Location: Hamburg , Germany

Future show dates:

Post Expo 2019
Dates: 1-3 October 2019
Location: Hall 8, RAI Amsterdam, The Netherlands

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2017 Post Expo Conference

Preliminary Programme Announced

More Speakers Coming Soon

Day 1

Tuesday 26 September

Smart Cities & Internet of Things

First experiences with autonomous delivery vehicles making real deliveries
Erik Wilhelm, lead data scientist, Kyburz Switzerland AG, SWITZERLAND
Autonomous driven vehicles will play a key role in delivery operations in the future. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles. Since 2017 Kyburz has been operating autonomous Kyburz DXPs and Kyburz eTrolleys. These vehicles have undergone tests under real-life delivery conditions and we have learned a great deal, which we will share in this presentation.

Machine learning and predictive for dispatching deliveries
Jonathan Bouaziz, CEO, Citodi, FRANCE
Instead of employing human dispatchers, delivery companies can rely on artificial intelligence. This will change the delivery landscape by creating a double offer: an automatic one that includes optimisation and dynamic pricing and will rely on artificial intelligence, and a manual one that relies on humans, will cost more and have little flexibility. The presentation will explain how artificial intelligence will change the way logistics company work, and why it is important for large companies not to miss this opportunity.

Combining IoT and the postman to transform postal organisations
Rogier Havelaar, programme manager smart cities, PostNL, NETHERLANDS
In the last two years, PostNL ran several pilot projects to investigate the added value of the postal network in Dutch neighbourhoods. PostNL delivers information services in the domains of smart economy, smart living and smart environment through data collection by 22,000 mailmen and placing sensors measuring sound, pavement quality or local weather conditions in vehicles and letterboxes on the street. Rogier Havelaar will share the learnings from an IT perspective, business case perspective, operations perspective and organisational perspective. He will sketch the biggest hurtles for postal operators and demonstrate the possibilities a worldwide postal smart network would have.

Drones for tomorrow’s air cargo
Celine Hourcade, head, cargo transformation programme, IATA, CANADA
Unmanned aerial vehicles/ (UAVs) or drones can revolutionise tomorrow’s air transport: air cargo, air travel, ground operations, handling, etc. For the transportation of goods, small drones offer new opportunities in the areas of first- and last-mile delivery of small packages, specialised delivery solutions to transport emergency supplies in remote areas, or as a first response to humanitarian crisis and natural disasters. Bigger drones (including airships) are under development and could unlock communities where transport infrastructure does not exit. These medium-size and large drones could also be a cost-effective alternative to traditional aircraft for specific routes.


Combine IoT and artificial intelligence to change your business
Marc Schmitt, CEO, Evertracker, GERMANY
IoT provides gapless information and full transparency. However, it only produces data trash. Even if you use a sophisticated platform, you can only focus on the past. Artificial intelligence does the work for you. Increase efficiency of services and create new revenue streams. Artificial intelligence makes software highly scalable and helps companies in the management of processes. The combination of both technologies brings full transparency in supply chains, and artificial intelligence will use this data to automate processes. One person can handle one task at a time, whereas artificial intelligence can handle unlimited tasks in parallel.

Regain control of assets: automated 'handshakes' – first and last mile
Martin Starup, senior business development executive, Lyngsoe Systems, DENMARK
A recent study shows that a significant amount of reusable transport equipment in the postal flow is lost due to lack of control in the first and last mile. This is often caused by a lack of scanning compliance and thus registration of the handover of responsibility. Automating 'handshakes' and registration is the key, but has historically involved significant fixed infrastructure investments. This is no longer the case using Bluetooth Low Energy in combination with an app on an already available handheld device. Lyngsoe Systems tells you how to regain control of your assets.

Smart asset and delivery tracking in the IoT world
Gordon Steele, chairman, TrackerSense Ltd, UK
McKinsey calculates the impact of Internet of Things at $20tn by 2025. The latest smart IoT technology for mail and couriers revolutionises control, reduces risk, increases customer satisfaction and is proven in situations from small depots to national networks. Gordon Steele will share the latest results from pilots and programmes to reduce cross-border delays, losses and counterfeiting, and new work that improves supply chain efficiencies through asset and equipment tracking.

Block chain, robotics, IoPT: any impact on postal operations?
Carsten Leuters, senior manager, KPMG AG, SWITZERLAND
The postal industry is challenged by internal and external influences. Margin pressure, new competitors and increasing customer demand have to be controlled while innovative technical developments also disrupt the traditional way of doing business. What of these trends and innovations will influence the business in what way? Is it necessary to bear all challenges at once? Where are the risks and where are the prospects in these vogue terms? This presentation tries to answer how postal administrations may react on the challenges and how to transform towards a sustainable operations without too many risks.


Strategic challenges and opportunities across the postal and parcel sector

Trends and challenges in the e-commerce world: the role of posts
Holger Winklbauer, CEO, International Post Corporation, BELGIUM
Holger Winklbauer will give an overview of the main trends and challenges within the postal sector, with a key focus on the evolution of the e-commerce market. He will discuss the growth of low-value traffic from Asia and how posts, through a greater interconnection of networks, can meet this challenge. Based on the findings of the second IPC cross-border e-commerce shopper survey, Winklbauer will look into evolving consumer habits. With consumer delivery expectations increasing based on experiences with global e-retail platforms, how can posts meet consumer and e-retailer demands for low-cost, reliable and visible delivery of parcels?

Digital leadership in the postal and parcel industry
Carsten Siebe, managing partner, Reinecke & Associates, GERMANY
Digital transformation is a mega-trend in our industry, intensively discussed mainly from technological and process standpoints. An under-represented element in the whole discussion is the importance of leadership in that transformation. Carsten Siebe will recap how digitalisation impacts the postal and parcel industry and how leadership is challenged by these changes. He will examine the changing expectations of today’s staff towards leadership, and will look at traditional and new leadership models and values. Based on these findings, Carsten will hypothesise about what successful leadership looks like in the digitising post and parcel industry.

*This Programme may be subject to change.

Day 1

Tuesday 26 September

Big Data

SAP – helping postal organisations transform for the digital era
Dr Ruth Eberhart, Global Solution Owner Postal, SAP SE, AUSTRIA
There is demand for faster response, more personalised deliveries and better customer experience. In part it’s being driven by emerging technologies like blockchain, 3D printing, robotics and artificial intelligence (AI) that are at the centre of a digital economy. In short, postal organisations need to transform for the digital era to thrive in the new economy. From our experience, every real digital transformation includes: a more personalised customer experience by creating an entirely new, efficient and effective experience based on the customer’s needs and habits; going beyond simply optimising existing processes by significantly shifting operational models by taking advantage of B2B2C collaboration networks; co-innovating to radically simplify complicated processes for senders and recipients by becoming anticipatory service orchestrators, information brokers and networkers, rather than only delivering postal items.

Retrofit IT: best practices for enterprise cloud architecture in CEP
Dr Michael Linke, chief architect mail/logistics, Deutsche Telekom AG/T-Systems, GERMANY
Postal and CEP organisations have existed for a very long time. So has their IT. Parcel volume has grown, but the core IT applications have remained in place. Nonetheless, the inherent conflict between operations and sales/marketing/customer service remains as strong as ever. Additionally, IT ideas, such as containerisation (e.g. Docker), agile development mechanisms and cloud deployments increase the complexity even more. The presentation will discuss how a global IT organisation in CEP should evolve and how core IT processes (e.g. IT service management) need to be adjusted in the multi-cloud ecosphere.

Bringing postal technology to the edge
Fionnuala Higgins, chief commercial officer, Escher Group, IRELAND
Edge computing (or peer-to-peer computing) will push applications, data and computing power away from centralised points to the extremes of a network using peer-to-peer devices and the Internet of Things. The presentation will examine how edge application services will change digital postal operations by significantly decreasing the data volume that must be moved, eliminate data bottlenecks, improve quality of service, provide greater security and encryption, and extend network scalability.

Using data to inform shipping choices for the best result
Amine Khechfé, chief strategy officer,, USA
Successful businesses are turning to data-driven decision making to help them compete. In this session we share data insights pulled from years of experience and billions of transactions that can help shippers by providing up-to-date information regarding the best postal service mail class to use for any given package, on any given day, based on the end customer’s delivery needs or business's operational requirements. We will provide a dynamic view of actual USPS route and delivery data to accurately determine the best shipment options based on real business needs, be they speed of delivery, cost to deliver or end-customer demands.

Disruptive security solutions for e-commerce – 3PL logistics
Firoze Hussain, senior director security, Delhivery, INDIA
E-commerce has risen from its previous ashes to prime time because of its potential in the capacity and capability building of the logistics and supply chain perspective. The speaker will outline the current landscape of e-commerce plans, challenges, and present thought provoking concepts, technologies and solutions based on loss analytics for 3rd party logistic players in e-commerce logistics. To achieve zero loss in high-value e-commerce logistics, we need to use innovative solutions including big data analytics, x-ray AI, low-energy Bluetooth, IoT, etc.

Hybrid digital and big data impacts on future societies of the postal industry
Shariq Mirza, CEO and founder, Assurety Consulting & Solutions Inc, USA
Tariq Mirza, executive vice president, Assurety Consulting & Solutions Inc, USA
The presentation focuses on the evolution of the delivery eco system, which is physical address centric to automation and then to digital address centric change. It will also look at how the postal industry will get the data to change social and commerce needs, and how this will make it easier to support disaster relief and epidemic relief. Areas covered include big data, analytics and IOPT.

Blockchain Technology

Looking at the significant ways in which blockchain can change the way the postal industry does business

Speakers to be announced soon

*This Programme may be subject to change.

UPU Logo

Day 1

Tuesday 26 September

09:00 - 10:00 - Registration

Opening Session

Opening speech
Bishar A. Hussein, Director General, UPU International Bureau

Beyond borders: your e-commerce is in the Post

E-commerce has changed the face of global logistics and the supply chain. Between the first step of when an item is ordered and the last step of when it is received lies a multitude of complex intermediary steps. Moreover, mobile technologies and the Internet have unleashed opportunities and are redefining what e-commerce means on almost a daily basis. As a key component of this ecosystem, the Posts are part of the solution. In this session, panellists will reflect on ways to simplify this complexity through the use of technology in each step of the e-commerce value chain, including reverse logistics.

Unblocking the barriers

Although the growing e-commerce market means that an unprecedented number of parcels and small packages are being exchanged globally, there are still barriers that need to be overcome. To enable the smooth flow of packages through the supply chain, the UPU works closely with the World Customs Organization. In addition, the UPU provides a number of solutions to improve quality of service across the supply chain. These solutions help ensure track-and-trace capabilities, inquiry and verification services, and overall quality control. Panellists will discuss the challenges faced during the customs leg of the supply chain, particularly in view of changing e-commerce demands. They will examine the role of quality of service and the competitive advantage it offers in the e-commerce arena, with specific focus on SME sellers and buyers. Solutions to overcoming these challenges will also be discussed.

16:30 - 17:00 - Wrap-up session

*This Programme may be subject to change.

Find out more about the 'Start Up Innovation Jury'.

PIP (Postal Innovation Platform) Logo

Day 1

Tuesday 26 September

14:00 - 17:30 - PIP Start-Up Innovation Jury

Post-Expo and the Postal Innovation Platform (PIP) stage a start-up innovation jury, in which start-ups will present ideas, products or solutions with a unique value proposition that will have the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about those innovations developed by start-ups in a unique setting, with start-ups getting 5 minutes to present their innovation and a jury discussing it with them for another 10 minutes. This will allow delegates to hear about many start-up innovations in one condensed format, with a jury analyzing the value and potential of those innovations. At the end of the two sessions, the jury will select the best start-up and innovation which will receive an award during the Post-Expo award ceremony.

Bernhard Bukovc, chairman, Postal Innovation Platform, FRANCE
John Callan, founder, PostalVision2020, Ursa Major Associates

PIP Start-Up Innovation Jury Judges
Elmar Toime, chairman Postea Group, former CEO of New Zealand Post and member of the supervisory board of DHL, Postea Group Inc
Dieter Bambauer, member of the management board of Swiss Post / head of PostLogistics
Nick Pendleton, angel investor, entrepreneur, business mentor and former director strategy & innovation at Royal Mail Group
Mattia Crespi, Institute for the Future, Palo Alto

*This Programme may be subject to change.

Day 2

Wednesday 27 September

Automation and the future of sorting

Are robots and AGV’s the gamechanger for loose load?
Rob Qualm, market director parcel, Vanderlande, NETHERLANDS
New technologies will force us to re-evaluate existing solutions for loading and unloading trucks at the sorting centre. What is the potential of robots and AGVs in loading and unloading trucks, and how will they have a positive impact on the total cost of ownership of the supply chain? The presentation will discuss how to find the right balance in loading/unloading time, load optimisation, gentle handling and asset management.

SmartLink: optimised unloading dock assignment at cross-docking centres
Dr Eva Savelsberg, senior vice president, Inform GmbH, GERMANY
With digitisation in postal operations widely accepted, concepts like big data, business intelligence and AI promise to change data into insights. However, the optimisation of processes requires more than just data analysis; it requires action. Inform’s latest software innovation, SmartLink, features a direct link between a hub's sorters and all inbound loading units, allowing hubs to balance peaks and troughs within their sorting centres, leading to improved overall hub utilisation. Starting with an overview of queueing system theory and building to real-world applications of the SmartLink technology, the presentation will deliver a uniquely relevant educational experience.

Augmented sorting reality
Nadine Herrwerth, account director, Prime Vision BV, NETHERLANDS
Mail and parcel sortation has come a long way, from manual sortation to automated processing. In a time-constrained environment, it is these processes that need to be ever faster, reliable and cost-efficient. Customers are increasingly demanding more flexibility. Robotics and autonomous vehicles are the next step to augment the sortation process, as these don't require the same level of capital investment, can be quickly assembled rather than requiring lead times of easily a year, and can provide a perfect sortation centre in temporary accommodation. The future of parcel sortation and logistics is flexible, modular and augmented with the latest technologies.

Solystic: innovative solutions for the mail and parcel industry
Maurizio Puppo, head of marketing & communication, Solystic SAS, FRANCE
Every day, hundreds of millions of goods, parcels, packages and mailpieces move around the world, along the road to our houses. In more than 20 countries, on five continents, most of these items are sorted, routed, tracked and prepared for delivery by Solystic solutions. Solystic provides operators in the postal and parcel industry with solutions for e-commerce logistics, B2C delivery preparation, mixed mail sorting and automatic resolution of delivery addresses. The company helps customers meet growing demand, to be ahead of the competition, to make their businesses profitable.


Digitalisation and last-mile delivery
Thomas Bayer, vice president business development logistics IT, Siemens Postal, Parcel & Airport Logistics GmbH, GERMANY
Last-mile operation for parcels is labour intensive and bears a significant share of overall delivery costs. With increasing parcel volumes and high variations in daily load, parcel operators face the challenge to efficiently organise their last-mile operations. In addition, individualisation drives further complexity into the process when customers increasingly define time and place of delivery. Siemens will demonstrate that significant costs can be saved by digitalisation and big data approaches taking individualisation into account.

Innovation fast forward
Massimiliano Fochetti, chief sales officer, Fives Intralogistics SpA, ITALY
Innovation is imperative to design the parcel handling systems of the future. Fives integrates innovative systems capable of collecting and analysing data and communicating with the parcel handling equipment for remote monitoring and management. Digital Factory for mass data processing, EASY-capture for real-time production information and UltiView for full tracking of items are Fives’ solutions to manage unpredictable flows, small packages and 'difficult items' in sorting hubs.

Disruptive parcel sorter – minimise cost, maximise scale and revenue
Sverker Lindbo, head of concept development, Ocado, UK
Parcel distribution is ready for disruption. A new development from fulfilment logistics offers up to 500,000 parcels per hour sorted and sequenced to individual distribution vans in one fully automated process, at a fraction of the cost of current technology. Additionally, millions of parcels can be stored within the sorter, allowing additional savings in transport as well as additional revenue from shippers and recipients. This is here and now. The patented technology has been in commercial operations for almost one year in Ocado's latest grocery fulfilment centre in the UK, and is now ready for parcel distribution.

Toshiba robotics and image recognition systems for postal and logistics
Yuji Sakurai, head of electronic systems operation, Toshiba Europe GmbH, GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced picking and infeed robots for postal and logistic operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.


14:00 - 00:00 - Expanding financial services

The 21st century post office network
Post offices are the public face of the post. The post office network’s reach is a strong selling point in the e-commerce age, yet postal operators around the world are rationalising their post office networks. So do we have too many post offices? Or are post offices not in the right locations for 21st century customers? The presentation will discuss key customer trends and critical considerations that influence the size and shape of the modern post office network.

Post office of the future – transforming the customer experience from mail delivery to e-commerce
Amir Wain, CEO, i2c, USA
Postal organisations around the world are contending with significant pressure to their business models, as traditional revenue streams continue to decrease. Increased digital communication use by consumers, as well as competition from private delivery services, all contribute to the challenges. Global payments leader i2c is working with postal organisations around the world, in a variety of interesting ways, to help them transform their business models by leveraging existing, trusted customer relationships with advanced technology to expand and reshape their market approaches. In this session i2c will discuss how a customer-centric approach can transform post offices of the future through a range of new banking solutions, e-commerce services and other important product offerings.

*This Programme may be subject to change.

Day 2

Wednesday 27 September

Last mile Operations

Customer-centric postal logistics network modelling
Grzegorz Urban, vice director, PwC, POLAND
The presentation will discuss an approach to modelling of postal and parcel logistics networks where the key aim is to enhance the quality of the service. It allows better time in transit, pick-up times and delivery times. The modelling is supported by geolocation big data analysis, multidimensional simulation of the capacity of the logistics network in peak season, process design and resources model. It also includes synergies between different types of products, such as letters, packages, pallets and irregulars.

Capabilities for first/last-mile models
Florian Bertram, managing enterprise architect, Capgemini Deutschland GmbH, GERMANY
In the world of CEP providers the first/last-mile problem currently gets a lot of attention and is the subject of an extensive debate. The talk will discuss the reasons for this strong interest and will provide an overview of actual trends and future developments of models and services for the first/last mile and their pros and cons. The main focus of the talk will be the organisational and information technological requirements that arise from these trends, and outlining the capabilities in an IT landscape and organisation that enables CEP providers to quickly support new models and services.

IER & La Poste, customer self-service experience at its utmost
Jean-Luc Rauline, senior vice president air transportation, IER, FRANCE
Serge Petit, distribution and customer relationship marketing director, La Poste, FRANCE
La Poste and IER have a long standing relationship of more than 10 years. La poste has trusted IER through several generations of its kiosks and IER has repeatedly demonstrated its ability to provide quality hardware and software with innovative design, high reliability, as well as a very responsive support structure. The 3rd generation of IER automated multi-purpose self-service kiosks, Nabanco was introduced in 2015. Over the years, La Poste has automated more than 2/3 of office desks operations, reducing customer wait and drastically front office costs, on high level of availability (>98%) and customer satisfaction (>85%).

Imagine a cognitive/collaborative last mile
Peter Porter, global post leader, IBM, USA
Imagine a world that is more instrumented, connected and intelligent than ever before. Imagine how a cognitively enabled, collaborative last mile connects ecosystems that deliver new levels of insight and enhance the delivery moment while supporting new levels of security, trust, access and continuous improvement. Explore the technologies and tools that help get the mail to the right people quickly while at the same time engaging the sender, the delivery enterprise and the business owner in the moment and in ways limited only by imagination.

Amazon has changed the rules: transform now or get left behind
Ranan Cohen, CEO, Bringg, ISRAEL
The rules of the delivery game have drastically changed due to Amazon’s highly efficient, customer-centric logistics operation and superior customer experience. The resulting shift in customer expectations means that any company with goods or services that need to be delivered must keep up with these new standards or get left behind. Post and parcel companies in particular, as essential participants in this market, need to transform their operational structure to ensure that they can maintain a competitive edge.


Learnings from a post operating in the on-demand sector
Michael Stewart, general manager, New Zealand Post, NEW ZEALAND
The presentation will describe what the market feedback has been to a post doing a low-price, universal on-demand delivery service. This will include lessons learned from segments that have traditionally not used courier and on-demand delivery services, such as construction, and sectors that have used courier services but do so reluctantly because the quality of the service is not relevant to them or there isn't a service that meets their true needs.

Parcels lockers – an innovation that is taking over Europe
Thomas Garnesson, head of strategy, InPost, FRANCE
In the past 15 years, parcel lockers have been used at difference paces in Europe: Germany and Poland have shown the way to optimise last-mile delivery. In more recent years, national postal operators and global players have developed their networks in other markets. Available 24/7, these terminals progressively become a standard for delivery, gaining similar popularity to ATMs. This speech, by the world’s largest operator of such terminals, will detail the specificity of such networks and review the growing adoption by e-commerce. Full insight into market expectations will be given, with an overview per continent and supporting market research.


E-commerce/Cross border- The challengers and opportunities

User needs and perspectives for cross-border e-commerce
Maurits Bruggink, secretary general, EMOTA, BELGIUM
E-commerce is rapidly evolving and EU online sellers, the users of postal services, need to adapt. Many consumers prefer lower-priced products, bought internationally, while the market is in some sectors continuing to consolidate, increasing competitive pressure even more. How is our sector reacting? What should policy makers focus on? What should postal operators and regulators focus on? What about SMEs? And what about large retailers?

EU parcel delivery between the new regulation and CJEU judgements
Alessandra Fratini, partner, FratiniVergano - European Lawyers, BELGIUM
The presentation will discuss the evolving EU regulatory requirements applicable to providers of parcel delivery services. By the end of September, the proposed regulation on cross-border delivery will be advanced (vote on parliamentary report: 11/07) and two new judgments (Jakelu Oy and Confetra) will have completed the Court of Justice case-law (DHL International; DHL Express) on obligations that can be legitimately imposed on postal operators at national level. These obligations range from respect of quality and performance requirements, to a financial contribution to the operational costs of the NRA and to a compensation fund, to the respect of national labour conditions.


Posti Mobile programme: digitalising delivery organisation with the aim of increasing efficiency and supporting new ways of working and new business opportunities
Miika Murremäki, senior program manager | operations strategy and development, Posti Oy, FINLAND
The presentation will discuss how to decrease costs by digitalising processes. For example: tracking of product deliveries and performance deviations; tracking of new services through different registrations; tracking of outdoor work/route duration; increasing turnover through supporting new business opportunities; improving the customer experience through electronic signature and more accurate information about product delivery and services.

Embracing e-commerce
Lemuel Silva, head of logistics marketing, Brazilian Post, BRAZIL
Industrial post can't be just the e-commerce last-mile delivery services. Individually, each postal company has the potential to be the greatest delivery partner of e-commerce platforms. Collectively, the postal industry has the best assets to be the greatest delivery partner of e-commerce cross-border. To do it, the postal industry must open the doors to e-commerce logistics operations. – the marketplace of Austrian Post
Robert Hadzetovic, managing director,, an Austrian Post group company, AUSTRIA is the digital extension of the postal supply chain of Austrian Post, with the aim of supporting Austrian retailers to meet the challenge of increasing competition from abroad. Austrian Post is providing an attractive Austrian shopping experience and local marketplace platform for Austrian retailers and producers. Next steps include diversification to regional sub-marketplaces and public services. Learn how Austrian Post is exploring additional turnover and EBITs potential with the implementation of the SAP Hybris e-commerce platform. The presentation will offer insights into the strategic objectives, lessons learned and takeaways of the project.


*This Programme may be subject to change.

UPU Logo

Day 2

Wednesday 27 September

Payment solutions for e-commerce

The dramatic change in consumer behaviour has created a demand for integrated e-commerce portals acting as a one-stop shop. Payment systems go hand in hand with the growth of e-commerce. At the same time, in many developing countries, cash-on-delivery remains the preferred option for domestic B2C and C2C e-commerce. Panellists will explore the current situation of payment systems for e-commerce, and will look at what is being done today to address the barriers and challenges and what could be done in the next years.

Cloud and mobile technologies: impact on e-commerce

Smartphones, tablets, wearables, virtual reality, and cloud-based and other new tech-nologies are having an impact on the e-commerce market. In addition, concern about the effect that e-commerce could have on the environment is driving the development of eco-friendly solutions. Panellists will explore some of the new, exciting technologies that could transform the future of the Post.

*This Programme may be subject to change.

Find out more about the 'Start Up Innovation Jury'.

PIP (Postal Innovation Platform) Logo

Day 2

Wednesday 27 September

09:00 - 10:15 - Regulation: Past & Future

The objective of this session is to look at research areas in postal regulation up today and discuss how this research can help in today's new postal ecosystem. What are the challenges today and on which areas of research shall postal academics and researchers focus? What research is necessary in order to help postal and logistics providers to cope with the changing market and competitive environments, new technologies and the digitization of the industry? Academics from EPFL, George Mason University and the Florence School of Regulation will identify the areas where research is becoming crucial.

Prof Matthias Finger, professor, EPFL & FSR
Prof David Williams, professor, George Mason University
Christian Jaag, managing partner, Swiss Economics
Martin Mägli, head public affairs, Swiss Post

10:45 - 12:00 - The Postal Wars: Visions of World Post Futures

Posts have entered into a new era, where digital is predominant and traditional mail products are under pressure. Posts have developed different strategies to cope with these challenges and have adopted different organizational models. What are the advantages or disadvantages of corporate models compared to a public infrastructure with a strong societal role? Which model or role will provide the best basis for being a successful and innovative service provider responding to the market needs in the new digital globalist era? David Williams, Professor at George Mason University and Ramesh Ratan, CEO of Bell & Howell will present controversial positions thus preparing the ground for a high level panel discussion which will try to unveil possible answers and strategies.

Prof David Williams, professor, George Mason University
Ramesh Ratan, CEO, Bell and Howell, USA
Elmar Toime, chairman Postea Group, former CEO of New Zealand Post and member of the supervisory board of DHL, Postea Group Inc

14:00 - 15:30 - New Business Models for the Postal Sector

The traditional mail and parcel business faces competition from new players. They come out from a different business environment, mainly from the digital services and eCommerce sectors. They enter the logistics market with new and different approaches which they have developed in their traditional business sectors. They often offer part of their services for free, or in exchange for information (e.g. Facebook). Need the posts change their business models? What can they learn from those new market entrants and is it worthwhile or necessary to learn from them and adopt part of their market strategy? Will posts be ready and able to monetize on the new currency "information", thus offering part of their services for free in the future? Or what other business models will shape the future of the postal and logistics sector?

John Acton, managing partner, DPI Europe
John Callan, founder, PostalVision2020, Ursa Major Associates
Ulrich Hurni, head of postmail, deputy CEO, Swiss Post
Laura Behrens Wu, CEO and co-founder, Shippo

16:00 - 17:30 - Location Solutions

Everything in the postal and logistics sector is about location, whether it is the first mile, the last mile, the transport stretch in between, the sorting center, warehouse, the route and location of the vehicles, the parcels and letters, the post offices or the letter boxes, to only name a few examples. Therefore, it is obvious that posts need to master their location tools and solutions. They need to be efficient, have transparent logistics processes, be able to analyze and optimize their networks and provide their customers with necessary information. This session will focus on location solutions for logistics processes, start of the art technology, including latest GIS developments, city logistics and last mile challenges.

Cindy Elliot, global marketing strategy, Esri
Liam Church, CEO, Escher Group
Markus Steinmann, routing specialist, Swiss Post
Douglas Hill, director of marketing, Routesmart Technologies, USA

*This Programme may be subject to change.

Day 3

Thursday 28 September

Addressing and sustainability

Addressing in a digital world

Three words to solve the postal crisis
Anne-Clare Blet, partnerships, post, What3Words, UK
Poor addressing limits the potential to grow business, launch new products and drive last-mile delivery efficiencies. what3words is the solution: a location reference system based on a global grid of 57 trillion 3 x 3m squares; each has been pre-assigned a unique three-word address. It means everyone and everywhere now has a simple address. what3words is being used around the world by delivery companies including Aramex and national postal services including the Mongol Post, La Poste Cote d’Ivoire and Postal Services Sint Maarten. (There are more coming.)

Geo-based postal addressing for urban slums
Alex Pigot, founder, Addressing The Unaddressed, IRELAND
Having a physical unique postal address enables a citizen to partake with relative ease in everyday activities such as opening a bank account or receiving mail and deliveries. However, nearly one billion people worldwide live in urban slums without a unique postal address. We will show how any person who does not have a unique address, and especially those living in slums, may have one, quickly and economically. What we do will help achieve United Nations SDG GOAL 11.1 and 11.3.

Sustainability, logistics and the supply chain

UNSDGs – embedding carbon management for sustainable postal growth
Thibault d'Ursel, sustainability programme manager, bpost, BELGIUM
In 2011 bpost launched an ambitious carbon management programme that enabled its sustainable growth. The company's vision and overall strategic objective are to embed sustainability in its corporate processes and culture in order to achieve sustainable growth and become recognised by all stakeholders as being a strong, corporately responsible company. The programme focuses on: innovation – new green(er) solutions, stimulating zero-emissions fleet, supplier engagement, stakeholder engagement, carbon reduction plan, waste management, CSR reporting. These efforts have recently been awarded by international organisations, leading to large exposure among bpost's sector and investors. bpost is the Number 1 'greenest' post for the third year.

How can emission-free urban delivery be achieved?
Wolfgang Beecken, director, First Mile - Innovative Stadt-Logistik UG, GERMANY
The presentation will offer good-practice examples from European cities including Hamburg and London (micro hubs + cargo bikes/congestion charges/white label deliveries/'logistics hotel'/lessons learned from the UPS micro hub concept).

Electric scooters for post delivery
Carlos Sotelo Rosell, CEO, Silence Urban Ecomobility (by Scutum), SPAIN
The presentation will explain the advantages of electric scooters for last-mile deliveries: be eco, maximise your benefits and avoid traffic restrictions. Between 2016 and 2017 Correos Spain began renewing its motorcycle fleet into electric through 300 units of Silence electric scooters. We will outline the project's success, with some Correos testimonials.

*This Programme may be subject to change.

Day 3

Thursday 28 September

Global developments and transformation

The Position of Turkey in the Global Postal Sector
Kenan Bozgeyik, Director General, Turkish POST, TURKEY
The presentation with touch on the new mission and vision of Turkish Post and the strategical objectives of our company. We will discuss the digital transformation in global scale and how we are planning to encounter these changes in light of our goals. In addition to that, we will touch on the term “innovation” and how we perceive it and plan to apply it to our strategies. We will also refer to logistics and the new product portfolio of our company. Lastly we will focus on the position of Turkey in the Postal Sector.

TPG – a look at the company’s global growth and success through strategic partnerships and constant diversification
Samira Saneei, international department manager/export department manager, TPG (Tehran Pishtaz Group), IRAN
TPG is one of the leading companies in the field of postal and transportation operations. This is due to its constant diversification within the company and globally. TPG is providing domestic services across Iran through 72 offices and branches. This talk will discuss the international services through TPG’s different service partners across the world including the Middle East, Europe and America, TPG e-commerce services, global partnerships and new strategies implemented over the years that have enabled TPG to grow from strength to strength. What does the future look like for TPG? The presentation will touch on future partnerships, new technology and how best to ensure the company’s growth through constant innovation.

Turnaround with limited resources and timeline – Ukrposhta transformation story
Oleksandr Pertsovskyi, chief operations officer, Ukrposhta, UKRAINE
The presentation tells the compelling and winning transformation story of the Ukraine Post logistics network, which consists of 76,000 employees, 35 sorting centres and 11,000+ post offices in the second biggest country in Eastern Europe. It aims to unlock untold facts about the struggle with post-Soviet legacy and showcase first-hand the roadmap to successful turnaround of a bricks and mortar state enterprise with almost zero resources within a six-month timeline.

Qatar Post transformation journey  
Faleh Al Naemi, chairman of the board and managing director, Qatar Postal Services Company, QATAR
Qatar Post is embarking on a major transformation programme as part of Qatar’s 2030 vision. The transformation was started and approved in 2013/2014 with the aim to transform into a 21st century, efficient, modern Qatari business icon and an international player in the postal sector Since beginning its transformation, Qatar Post has marked key achievements such as revamping its portfolio of products and services, amazing partnerships with major international players, redesigned its retail network and digital channels, to provide best-in-class postal services across Qatar and embrace the advent of digital life.


How to deliver parcels conveniently in an African district
Ousmane Fouty Diop, CEO and founder, e-Kaza, FRANCE
Africa faces a big delivery challenge in terms of last-mile delivery. Poor addresses, and lack of urban planning and infrastructure do not permit efficient delivery services. In a growing African economy with rapid urbanisation coupled with population growth, the number of users of new technologies rises year by year and the demand for easier access to goods is enormous. e-Kaza proposes an innovative solution for last-mile delivery in African districts: a network of containers filled with parcel lockers connected to an online platform. This solution has an ambition to be scalable at a global level.

E-commerce in the courier industry
Ramon Nowrouzi, customer service manager, PDE Express Service, IRAN
When it comes to the logistics industry, many obstacles arise for a variety of countries when e-commerce and distribution channels correlate. This presentation will focus on ways to minimise as many risk factors as possible in the logistics industry when it comes to transactions and delivery for the e-commerce industry in a borderless market. Such factors include civil disputes, corruption, natural disasters and acts of terrorism.

E-commerce growth in Turkey
Cumali Yuksek, advisor of DG, PTT Corporation, TURKEY
The presentation will be about recent growth in e-commerce areas in Turkey.


*This Programme may be subject to change.

Find out more about the 'Start Up Innovation Jury'.

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Day 3

Thursday 28 September

09:00 - 12:30 - Workshop-Location Solutions

Everything in the postal and logistics sector is about location, whether it is the first mile, the last mile, the transport stretch in between, the sorting center, warehouse, the route and location of the vehicles, the parcels and letters, the post offices or the letter boxes, to only name a few examples. Therefore, it is obvious that posts need to master their location tools and solutions. They need to be efficient, have transparent logistics processes, be able to analyze and optimize their networks and provide their customers with required information. Participants of this workshop on "location solutions" will: • Analyze state-of-the-art technology and solutions • Discuss cases presented by suppliers as well as postal and logistics companies • Identify how to optimally implement best practice • Find out what other industries are doing • Network with peers facing common challenges

09:00 - Welcome

09:05 - The Future of Location
Mattia Crespi, Institute for the Future, Palo Alto

09:30 - Technology & Solutions
These will be short presentations of state-of-the-art technology and solutions, latest developments and opportunities, with a look at other industries followed by a panel discussion

10:30 - 11:00 - Break

11:00 - Cases & Best Practices
These will be short presentations from postal & logistics companies, analyzing latest developments, best practices as well as successful strategies to implement location solutions. It will then be followed by a panel discussion & wrap up of the workshop

*This Programme may be subject to change.

workshop organized in cooperation with

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Tue 26 Sep 9:00 - 18:00   
Wed 27 Sep 9:00 - 17:00
Thu 28 Sep 9:00 - 15:00
26, 27 & 28
September 2017

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Hall 4
Route Francois-Peyrot 30

❝ The event is a very good one, like every year. I like this event, it is very important to come and very meet everybody. It’s very important to hear from everybody what is going on. ❞
Paul-Marie Chavanne, CEO, DPDGROUP, FRANCE
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❝ It is a very important event and we are excited. We have seen a lot of things and it will definitely help our business to grow and improve. ❞
Faleh Mohammad Al-Naemi, Chairman of the Board and Managing Director, THE QATAR POSTAL SERVICE COMPANY, QATAR
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❝ This event is great for networking with people all over the world to learn new things from the industry. To share joint experiences in transformation efforts that many posts are going through. ❞
Sascha Hower, Group Chief Operating Officer, SINGAPORE POST, SINGAPORE
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❝ The event is very useful because we get to network, we get to meet people and to meet suppliers and also to learn some new things. There’s lots of innovation going on in our business and I think it’s a good forum. ❞
Colin Campbell, Director Environment and Social Responsibility, NORWAY POST, NORWAY
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❝ I think it’s a good forum for postal people to really learn about what’s happening in terms of innovation in postal services. ❞
Nixon Gecheo, Member of the Universal Service Advisory Council, COMMUNICATIONS AUTHORITY OF KENYA, KENYA
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❝ It’s an opportunity for everybody, especially in this area to find new things. ❞
Dinca Dragos, IT&C Director, ROMANIA POST, ROMANIA
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❝ It’s a really great because all the postal supply chain is here, represented. ❞
Antonino Scribellito, Project Manager, Safepost, POSTEUROP, BELGIUM
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❝ Here you have a lot of time, great audience and we can discuss the kind of requirements and transit details. ❞
JURGEN KISTERS, Global Industry Head Postal, Transportation and Casino, WINCOR NIXDORF, GERMANY
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❝ It’s very good, we’re right here where our clients are, where the most interest for our vehicles are, so it’s the perfect space for us to showcase our vehicles and our services. ❞
Win Neidlinger, Director Business Development, STREETSCOOTER, GERMANY
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❝ It’s a very good quality of visitors here, so we meet all the important people. ❞
Jens Alder, Sales Director – Mail and Logistics, OCS CHECKWEIGHERS, GERMANY
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❝ Most of the people we’ve been talking to have been C level, CEOs, Vice-Presidents of these big organisations, or these postal organisations, of these large freight organisations, so it’s been an outstanding result from our perspective. ❞
Wayne Souter, Chief Executive Officer, TRACKERSENSE, UK
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❝ We’ve had some new, interesting prospects from the Middle East and also from Asia. ❞
Bo Helmer Larsen, Sales Director, LYNGSOE SYSTEMS, DENMARK
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❝ I am very happy with it. Last year in Stockholm was great, but I think this show does much better, so I’m very happy with the show. ❞
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❝ E-commerse is booming along side with that the postal industry, it’s definitely the place to be and to have one event where you can be assured that everybody is going to be here. ❞
Indrek Oolup, Co-Founder, CLEVERON, ESTONIA
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❝ TPG exhibited for the first time at Post-Expo 2016 in Hong Kong. We found good and powerful Asian partners for TPG. I hope to find new European and American partners this year at Post-Expo 2017 in Geneva. ❞
Poorang Danesh, Managing Director, TPG International and Domestic Express, Iran
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