2018 Conference Programme


Day 1: Monday 8 October

Marseille Addressing: Innovation in a digital age
13:15 - 17:15

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

13:15

Addressing the unaddressed

Charles Prescott
executive director
Global Address Data Association
USA
Alex Pigot
CEO
Addressing the Unaddressed
IRELAND
Without an address, you don't exist. In the rush to develop e-commerce and to give every seller an online presence, we have lost sight of the need for an address. Some four billion people, half of the world, don't have one. And in the technological football scrum of digital GIS-based systems, we have lost sight of the efficiency of a street name and number address. The presentation will examine some of the solutions offered to 'make delivery easier and faster' and what they don't give us. Come and learn how you can contribute to solving this problem.

13:30

Plus codes: free and open addressing

Rastislav Sramek
Software engineer
Google
SWITZERLAND
Missing addresses cause a spectrum of problems for most of the world: from diminished economic opportunity, through healthcare implications, to problems exercising voting rights. Overcoming these with a technological solution would be very difficult, but it would have an incredible impact on the world as a whole. Plus codes are a solution to the problem that we believe fulfil all key criteria for worldwide adoption. We will present the criteria, plus codes themselves, and invite you to join us on a mission to fix addressing for four billion people for the benefit of everyone. We intend to see it through.

13:45

Managing delivery locations with a geographic information system (GIS)

Rodney Conger
Consultant
ESRI
USA
Companies are looking for ways to increase the profitability of last-mile delivery services while at the same time striving to improve or maintain the quality of service to end customers. In this presentation we will look at information about delivery locations that could be analysed and managed through a GIS and how this information can be used for planning high-quality, efficient delivery experiences.

14:00

Digital Door Numbering (DDN) – a street and door numbering technology being implemented in India

Parikshith Reddy
Director
Zippr Pvt Ltd
INDIA
DDN is a patent-pending GIS-based solution that is being adopted across state and city governments in India as an alternative to the age-old addressing systems that do not account for rapid growth and redevelopment. DDN is a nine-character code that works as both a physical and digital ID for a door. It is built on the hierarchy of locality>street>building, enabling a unique address for every door and accounting for unplanned growth and enabling a singular format of addressing across a country/territory.

14:15

Presenting a native model of development the G-NAF project in Iran

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Access to an exclusive and standard geo-referenced address will improve the quality of urban services in economic, social and environmental terms. In this regard, Iran has always been one of the pioneers of the G-NAF project. Hence in this thesis, after recognising G-NAF in Iran and other implemented successful cases, I investigated the present situation of addressing the premises in Iran; then, based on available documents and G-NAF expert opinions, the required primary components to implement the project were extracted, the importance and priority of final components were determined, and ultimately, the proposed model and its implementation method were submitted.

14:30

Q&A and Discussion Panel

15:00 - 15:30

Break

15:30

Global addressing and permission-based shipping to email, cell number, social ID

Santosh Gopal
CEO/founder
Ship2MyID
USA
We are exploring possibilities with UPU to fundamentally change the way addresses are created or managed. Current addressing challenges include: inability to ship without an address; privacy concerns in sharing addresses; changes of address; 50% of the world's population have improper addresses. This presentation will discuss the future of addressing in a digital or social world. Such platforms can allow shipping to any cell number, email, or social ID or GIS location. 100% privacy and control for consumers. No more issues related to changing addresses. Every deliverable location on Earth can be addressed. Empowers social commerce and fraud prevention, direct mailing ad cross-border shipping.

15:45

Last-mile delivery - precise and personalised

Guy Davenport
CEO
Locpin Ltd
UK
Increasingly demanding customers and the continued rise in e-commerce traffic are heaping further pressure on last-mile delivery. In short, customers now expect their parcels to be delivered when and where they want them. Available globally, Locpin's patent-pending mapping software empowers the customer to provide precise, GPS-accurate location data and delivery preferences in just a few seconds. There is no need for any new address systems, protocols or codes, as the data is automatically linked to the the customer’s mobile phone and email address. The Locpin solution enables a personalised delivery experience whilst improving operational productivity.

16:00

Postcodes in a GPS and international eCommerce era

Alan Kilduff
VP and head of digital service development
Escher Group
IRELAND
The history of most postcodes pre-dates both GPS and eCommerce – what are the innovations possible to address the shortcomings now evident ? We have an example of a brand new Postcode system for this era which was recently launched, ideas from the UPU for handling international addresses for global eCommerce trade, and we have technology from Escher to help track cross border eCommerce shipments as a buyer and a seller.

16:15

What can an address be?

Patrick Cannon
Project management director
Addressing Homes LLC
USA
What is an address? A basic question that receives various answers. What can an address be? A question that is now beginning to be explored. To create a national addressing infrastructure means to understand what an address is and what it can be used for. In our presentation we will explore both of these questions and show how our AimLocate software creates national addressing infrastructure that can be understood by anyone knowing north, south, east and west. This software benefits nearly all arms of government, the private sector and NGOs.

16:30

Location intelligence – meeting the challenges of hard-to-address places

Matthew Furneaux
Global commercial director
Loqate, a GBG solution
UK
Today, over three quarters of the global population live without a dedicated postal address. The astounding lack of location identity for 75% of the world contradicts the fact that over half the planet now has access to the internet. As technological disruption opens up new channels for communication, commerce and development, it is critical to give everyone the same opportunity to be reached. In this session we will draw on some of the findings from the latest Forrester Research report, Location Intelligence Drives Competitive Edge in the Digital Age (commissioned by Loqate). These findings reinforce the reality that today location is far more than just an address. The ability to assign a location identity to a person enables them to participate in modern society, whether it’s shopping online or signing up for a bank account. With over 13,000 clients in more than 30 countries, Loqate will share a unique view of the landscape, and how we’re helping postal organisations develop innovative ways to reach customers using the power of location intelligence.

16:45

Q&A and Discussion Panel

Kopenhagen 3 Exploring New Frontiers
13:00 - 17:00

With the impact of digital disruption and emerging intelligent technologies, including autonomous vehicles, AI and blockchain, along with booming e-commerce market opportunities and wide scope for diversification, new frontiers are opening up for all players in the postal and logistics eco system. Leveraging network strengths, trust, brand and market reach, what new opportunities are opening up for traditional postal companies to explore new profitable and sustainable business? This new book, being published at Post Expo, includes contributions from 34 thought leaders from 22 countries around the world with their unique insights and perspectives on how this global industry sector is rapidly evolving and progressively being re-shaped. Come and hear some of the authors and discuss what is happening at the frontiers!

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

13:15

Artificial Intelligence: a new frontier for the express and postal sector

Olaf Klargaard
Group innovation director
DPD
FRANCE
The paper provides use cases for posts, such as direct use of artificial intelligence in volume prediction and route optimisation. It also shows that AI can be a key accelerator for posts’ transformation into consumer-oriented digital companies, avoiding commoditisation with new services based on AI (e.g. new sales and service channels, such as chatbots).

13:30

The Fourth Industrial Revolution

Richard Wishart
Enterprise solutions architect
Delivery Management
UK
Artificial intelligence, machine learning and autonomy are already driving tectonic changes in the way that we do business. This is sometimes called the 4th Industrial Revolution (4IR), and Richard Wishart will explain what it is and why it will be so disruptive. The societal implications of 4IR will be massive, and old-fashioned IT will be completely disrupted as a result. Of course physical parcels will still need to be delivered, but everything else will change. Are you ready? Where do you start?

13:45

Blockchain and postal operators: risks and opportunities

Alain Roset
Director
La Poste
FRANCE
Blockchain has been defined as an autonomous trust provider for transactions management based on algorithms. Are the daily thousands of transactions implemented by the postal operators with their retail and delivery networks old fashioned? After a short definition of blockchain, a description of some use cases, and an analysis of the strengths and weaknesses of the new technology, we discuss how POs must adapt to tackle this new challenge.

14:00

Why robotics is a key driver for eCommerce in 2020’s

Richard Hagen
Account director
Prime Vision BV
NETHERLANDS
It's a crucial question: "Why is robotics a key driver for e-commerce in the 2020s?" The question, "How will robotics be a key driver for e-commerce?" is much more straightforward. We can all imagine a future in which a robot will deliver our mail or a drone will knock on our front door. Put another way: Will robotics be a key driver? Simple. The answer is yes. Definitely. But the bigger question is why robotics is a key driver for e-commerce.

14:15

Drones, robots, and self driving vehicles: reshaping the logistics industry

Matthew Wittemeier
Marketing manager
INFORM
GERMANY
Drones, robots and self-driving vehicles seem to have become weekly discussion topics for the logistics industry. With major players such as Amazon, Google, DPD, UPS and even 7-Eleven committing serious resources to the development of the technology, there is consensus that the technology will play a crucial role in the future of the transport industry. If we accept this argument, then as an industry we must begin to consider the way this will impact delivery organisations around the globe so we can start to prepare our systems, processes and people for what's to come.

14:30

Postal goes digital - Digitization is changing postal logistics

Erwin Lenhardt
Vice president logistics
T-Systems
GERMANY
Digitisation will impact the postal industry in various ways: it will help to further automate the logistics chain, it will change the customer interface and experience with the post, it will change how people inside the post work together and the way posts collaborate with other stakeholders in the market. Thus, digitisation is not only an issue for the CIO but also for all postal management. The presentation will give an overview and provide some examples of how digitisation is changing specific postal areas.

14:45 - 15:15

Break

15:15

Innovate or perish

Darko Atijas
Sales director
Neopost Shipping
UK
Every aspect of commerce and supply chain is being disrupted. Consumer technology is driving increased consumer expectations. Commerce is becoming more and more fragmented and fuelled by huge investment in e-commerce, supply chain and in-store technology innovation. The pace of change is increasing, and only businesses willing to take calculated and regular risks will survive in an increasingly competitive landscape.

15:30

Addressing the digital age

Anne-Claire Blet
Partnerships director - head of governments and national infrastructure
what3words
UK
Still too often postal operations follow a very fixed flow: deliveries are made at the same place, at the same time, by the same post(wo)man. Today’s customers are changing the game and decide where and when their parcel should be delivered. To beat the competition and offer delivery-windows and beyond-the-street delivery places, new delivery options need to be offered – better addresses included. what3words’ customer-centric addresses enable CEP companies to fulfil those orders more efficiently, finally delivering on their promises.

15:45

The coffee machine: Big data – a chance for postal companies?

Niels Delater
CEO
Spectos
GERMANY
Postal and parcel companies are producing an abundance of data every day. But how to define and utilise relevant data for better operational efficiency and service quality? Spectos has specialised in measuring delivery processes end to end with modern technologies. This data is intelligently analysed and delivered via customised dashboards to help transform postal operations into data-driven, customer-centric services.

16:00

How postal services will meet customer demand in future cities

Dr Ruth Eberhart
Global soutions - postal sector
SAP
AUSTRIA
There is substantial transformation from investment taking place as customers demand a greater level of service from their delivery service providers. This will have even more impact in future cities where delivery hubs are opened to restrict traffic and give priority to clean vehicles. We will discuss the SAP Blueprint for the Intelligent Enterprise supporting postal services to drive connected and responsive postal delivery flows combining services across all industries, thus moving to proactive, customer-orientated, predictive B2Me postal services.

16:15

Where to? The postal business dilemma

Elmar Toime
Chairman
Postea Group
USA
What is the longer-term future of the postal business and national postal operators? It is a dilemma because of the disconnect between government public policy and regulation, market demands and management responsibility. Are there interventions that could be made today to resolve the question of postal sustainability? And what really is the core business of the post?

16:30

Official book launch – champagne celebration of publication

Kopenhagen 1 & 2 The expanding financial services landscape
14:00 - 15:45

Postal companies with their extensive reach, trusted brand and wide network into rural communities are the ideal platform for providing new and expanded financial and payment services, to drive economic growth, enable greater financial inclusion and provide smarter remittance systems for migrant workers. New financial technology and mobile applications are accelerating the development of this market.

Moderator

Michel Stuijt
CEO
Eurogiro AS
DENMARK

14:00

The need for post(bank)s to embrace digital financial solutions

Michel Stuijt
CEO
Eurogiro AS
DENMARK
In order for posts and postbanks to increase their revenue and profit, it is imperative that they embrace digital financial solutions geared towards the needs of their clients. In the presentation, trends, market developments, challenges and solutions will be presented, along with a suggested way forward.

14:15

Going beyond parcel delivery: financial services opportunities for postal organisations

Amir Wain
CEO
i2c Inc
USA
Consumers have embraced the digital economy that has caused disruption in the postal industry. Total mail volume has fallen by over 25% over the last decade, with the core mail business less than 50% of global industry revenue. Postal organisations need to transform their business models to stay relevant in this dynamic environment dominated by digital technologies and services. Revenue diversification strategies can transform the postal value proposition by expanding growth and revenue, giving postal organisations a unique opportunity to leverage existing consumer relationships, brands and distribution networks to deliver a new set of financial services and payments solutions.

14:30

Click, pay and collect – e-finance

Ricardo Capucio Borges
CEO and co-founder
Conta.MOBI
BRAZIL
Escrow facilities have become an essential and secure payment solution for e-commerce, speeding up transactions at lower costs. Click, pay and collect services allow you to buy or sell safely with cash, without the risk of chargebacks, providing a secure payment solution that collects, holds and disburses funds, linking cash only customer's to the digital world. Specially for underserved markets, this technology unlock big opportunities for e-commerces, post offices and users, helping to implement financial inclusion around the world.

14:45

Welcome to the first stock exchange in the postal world

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Postal Stock Exchange is the first real stock exchange in the postal business, with our 17 members of the Postal Operators Network (PostNL, Asendia, Royal Mail, DPAG, Austrian Post, etc.) and our database of 10,883 rates. On our postal operator-dedicated interface, you can buy or sell with all 17 operators. It is business by professionals, for professionals. Since starting one year ago, we have already processed around one million items a month worldwide, and our platform is growing by about 15% a month. It is free and virtuous. Welcome to Postal World 2.0.

15:00

The power of the post office in financial inclusion

Hans Boon
CEO/MD
PostFinance International Development BV
NETHERLANDS
The presentation will review the current state of play of post offices in financial inclusion and the challenges and issues to advance digital financial inclusion in rural areas by leveraging the existing postal infrastructure. In most parts of Africa, Asia and Eastern Europe the main business of the retail network of post offices is delivery of financial services. There is much potential for further diversification and opportunity for growth in responding to the needs of the un(der) banked. The main challenges to capture that potential in governance, management, marketing, staff, technology and finance will be highlighted.

15:15

Q&A

Day 2: Tuesday 9 October

Room 1 Strategic Directions
09:00 - 12:45

This session is developed in cooperation with the International Postal Corporation. The postal, parcels and logistics industry is in a perfect storm of digital disruption, with fast changing and growing markets in e-commerce, both domestic and cross-border, but with many different players, large and small, are also entering the market. At the same time as sector boundaries dissolve, there are new opportunities to diversify into other domains, with partnerships and collaboration. How much focus should be spent on shoring up core business compared with exploring new directions? What are the strategic options available? Hear from some of the business leaders and join the discussion.

Moderator

Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY

09:00

Welcome to Hamburg and Germany – Opening Address from Deutsche Post / DHL

Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY

09:15

Challenges and opportunities for posts: the path towards 2025

Holger Winklbauer
CEO
International Post Corporation
BELGIUM
Holger will look at the main challenges and opportunities for the postal sector deriving from the increasing digitisation of society and the emergence of new disruptive business models. Digitisation continues to drive the structural decline in traditional letter mail volume while boosting demand for lightweight e-commerce packets. Cross-border e-commerce is growing rapidly, with its global value forecast to increase from US$293bn in 2016 to US$1,067bn by 2021. Cross-border e-commerce is increasing at a more rapid pace than domestic e-commerce. Holger will outline how posts can best answer the needs of cross-border customers and e-retailers.

09:30

Korea Post's response to the fourth Industrial Revolution

Seong Ju Kang
President
Korea Post
KOREA
Korea Post has a number of initiatives for applying the fourth industrial revolution technologies to postal business. It has developed a future-based logistics system using advanced technologies such as AI, IoT, drone delivery, and more. It also has projects on financial services including fintech, robo-advisor and block chain technologies. The presentation will review the fourth industrial revolution, and share Korea Post's experience and future strategy.

09:45

Trends of the postal and express delivery sector in China

Junshan Zeng
Director general
The Development and Research Center of State Post Bureau
CHINA
With a focus on the latest trends and characteristics of the development of the Chinese postal and express delivery industry, the speech will analyse what the prospects and changes in market demands in the postal and express delivery industry require of the sectoral supply, and how the industry responds, shifting its attention from speed to quality. This paper also deliberates on what China's development provides as impetus and resources for the global postal and express delivery industry, and how they are tapped and utilised to infuse dynamism in the sector.

10:00

Future Air Postal Accounts Settlement System

Frederic Leger
Director products, airport, passenger, cargo and security
IATA
SWITZERLAND
More than 100 years after the first airmail flight, airmail remains an important means of global communications. However, a lack of a standardised tools or a platform for the invoicing and settlement of charges between airlines and postal authorities is creating challenges. With support from the airlines, key postal operators, UPU and IPC, IATA is working in partnership with aviation and postal industry stakeholders to address these issues through the creation of PASS (Postal Accounts Settlement System). PASS will produce standard invoices for postal operators as well as automate invoicing and payment processes, facilitate the reconciliation process and enable online dispute resolution. PASS will provide a platform to enable the use of common standards and automate the large volumes of airlines' postal billings and settlements that today are processed bilaterally and largely manually, leading to multiple discrepancies, inefficiencies and higher costs. Airlines and postal operators will all benefit from common, standardised processes and an automated industry platform to assist billing and settlement of transactions. The presentation will discuss the evolution of digital finance, the current business model, the future business model and the benefit to the industry.

10:15

Q&A

10:35 - 11:00

Break

11:00

Delivering the future, with just 3 words.

Anne-Claire Blet
Partnerships director - head of governments and national infrastructure
what3words
UK
Insufficient addressing is costing postal and logistics companies billions every year. Delayed and failed deliveries are costly and subsequent attempts to re-deliver are resource-intensive. Legacy addressing systems are challenging posts’ ability to offer time-sensitive delivery windows and to service places beyond the street. Their operations and brand image suffer, giving competitors a chance to thrive. With its global addressing standard, what3words is the easiest way to talk about location and provides a solution to these challenges. It has divided the world into a grid of 3x3m squares and assigned each one a unique address made up of just three words from the dictionary – a three-word address. From loading docks to delivery safe places, from side entrances to rural areas, everyone and everywhere has a precise address that’s easy to navigate to. In a near future made of driverless cars, unmanned delivery vehicles, voice-assistants, same-hour deliveries, ever increasing cross-border e-commerce and environmental restrictions, improving the way we talk about delivery location will be critical. what3words will discuss why better addresses can’t be overlooked and how it is helping the CEP industry innovate and improve its quality of service.

11:15

Transformation of postal administrations

Carsten Leuters
Director
KPMG AG
SWITZERLAND
Postal organisations in developing countries need to develop their services, products and organisations towards a modern approach to cover the challenges of declining mail volume while e-commerce increases rapidly. Government-owned organisations tend to move into more commercially orientated companies, but often they are unable to formulate a strategy and vision for how to meet growing customer demands and service obligations.

11:30

Universal postal industry as a real-time economy enabler

Sander Aasna
Head of infologistics business area
Omniva
ESTONIA
The UPS providers can play a key role for society in the real-time economy era. For centuries, postal services providers have been trusted parties, and this is no different today. There is an opportunity to grow and ways to become valued partners for our customers. Digital commerce and e-governments are in need of third parties as trusted brokers for infologistics. What can the role of UPS be in the real-time economy era and what are the business opportunities?

11:45

How technology helps a post office process one billion shipments

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA
A case study to demonstrate the successful cooperation between postal operators and a Silicon Valley technology company. We will highlight our achievement with two postal operators, the United States Postal Service and France’s La Poste. The presentation will dive into the enablement power of a technology platform that serves merchants of all sizes, while at the same time offering connectivity to solution providers to deliver a comprehensive and successful e-commerce ecosystem with a postal operator as its primary carrier.

12:00

How posts and cross-border Customs can save lives (drug enforcement), secure intellectual property and minimise violence (gun and illegal items) through advanced fraud analytics

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
This presentation will act as a how-to guide for CEOs, PMGs, and directors of delivery and Customs cross-border organisations. Drug overdoses and smuggling are rampant, the illegal gun trade is growing, IP is under attack and e-commerce growth makes it unsustainable to review and x-ray every package for risk identification. Risk-based analytics programs can save lives, minimise criminal activities and secure intellectual property.

12:15

Q&A

Kopenhagen 1 & 2 Regulation and Policy
09:00 - 12:15

In a wholly liberalized market in Europe and with traditional postal services in decline, what is the role for continuing regulation? Does the USO still have a purpose - or should it be re-defined or abandoned? Should the scope and remit of the postal sector be defined by politicians and law-makers of by the market?

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

09:00

When technology and regulations enable parcel and postal services

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
The presentation will give an overview of the technology and regulations (European and global levels) evolution to the benefit of the users and the market players. How will regulators contribute to the new cross-border parcels directive? What will be the main challenges and opportunities to address with the new postal directive? How to promote a competitive EU postal single market? How to empower and protect end users? How to promote a sustainable provision of the universal service?

09:15

Reviewing the postal services directive by e-commerce sector

Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
We all anticipate the review of the European Postal Services Directive by the next European Commission starting the second half of 2019. What are the e-commerce sector's expectations of delivery in the next five years? Issues to be covered will include cross-border pricing, track and trace, VAT collection, packaging, best practices, imports from developing nations.

09:30

Postal regulation in the digital economy

Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
"Hyper-connectivity, cloud-computing, drone technology, artificial intelligence (AI), robotics, smart cities and smart products have created a world where the traditional boundaries of products vs. service offerings no longer exist. Individuals, businesses and societies are connecting in real time, creating a world that is more collaborative, intelligent and responsive." (Brent Potts, senior director of industry marketing, SAP - 2018.) But what does this new digital era actually mean for the postal sector, and what are the policy and regulatory implications that must be taken into consideration to ensure that the sector continues to contribute meaningfully to socio-economic development and the wider economies of developing and developed countries in such an environment? This presentation aims to stimulate thought among postal stakeholders (particularly regulators and policy makers) on the future of the postal sector in a world that is characterised by a myriad of technological advancements, by exposing some of the characteristics of the digital economy and analysing their possible impacts on the postal industry. These possible impacts are then discussed in the context of creating future-oriented policy and regulatory ideas that may be considered in order to have a more proactive rather than reactive regulatory posture that facilitates rather than stifles innovation.

09:45

A projection of market and regulatory needs in the next 20 years

Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
This presentation will look at traditional postal services, in the context of 20 years of established postal universal obligations guaranteeing service at least five days a week, nationwide. Trends during this time include email and mobile data emerging to reach near ubiquity today, along with the reconsideration of telecommunications USOs. A number of European countries have pursued a reduction in scope and frequency of postal USO services. The presentation will conclude with a projection of market and regulatory needs in the next 20 years, based on our sector’s historical evolution.

10:00

How to regulate declining mail markets: trends and challenges in Europe

Alex Kalevi Dieke
Director
WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
GERMANY
Key elements of postal regulation in Europe were codified in the late 1990s and the first years of the new millennium. Those elements of regulation include standards for universal service, price regulation, authorisation/licensing and consumer protection. With the advent of digital services and social media, the role of the postal service has changed for consumers. However, postal laws and regulation generally have not changed. At the same time, the decline of mail volumes is changing the economics of the postal business, and puts traditional models at risk. This presentation will briefly summarise trends in postal markets and operations, and go on to analyse the challenges that result for postal regulation. It will discuss and evaluate the different approaches taken by the EU Member States, and identify key challenges for the future. The presentation will be based on WIK's 35 years' experience in postal market and postal policy research, and the company's experience as an advisor to the European Commission, regulators and ministries across Europe.

10:15

The UPU’s Universal Postal Service – will the postman continue to ring?

Siva Somasundram
Director, policy regulation and markets
Universal Postal Union
SWITZERLAND
The presentation will provide an overview of the Universal Postal Service (UPS) secured by the international treaty frameworks of the UPU and the nexus between the UPS and the national universal service obligations of the UPU’s 192 member countries. In the context of increasingly liberalised postal and logistics markets and the unfolding impacts of digital substitution and e-commerce, the presentation will explore the challenges and opportunities faced by the UPS and consider its ongoing role and relevance. Attention will be drawn to several of the UPU’s key policy and regulatory responses in order to give postal stakeholders some fresh insights on the UPU.

10:30 - 11:00

Break

11:00 - 12:15

Panel Discussion

Siva Somasundram
Director, policy regulation and markets
Universal Postal Union
SWITZERLAND
Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
Alex Kalevi Dieke
Director
WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
GERMANY
Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM

Room 3 PostalPitch & Startup Day
09:00 - 17:00

At PostalPitch, startups present their products and solutions that have a unique value proposition with the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about these innovations in a unique setting, with startups being given five minutes to present their innovations and a jury discussing with them for another five minutes. This will allow delegates to hear about many startup innovations in one condensed format, with a jury analysing the value and potential of those innovations. At the end of the session, the jury will select the Award Winner, which will be the startup offering a product or solution that corresponds best to the award criteria. In addition, alternating panel discussions with industry experts will highlight current best practice when it comes to successful cooperation models between postal/logistics companies and startups. The panels will reflect on concrete cases and cooperation models and will also discuss whether political, legal and regulatory frameworks support the implementation of new technologies and innovations.

Moderators

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE
John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

09:00

Introduction and Welcome

09:15 - 10:15

Panel Discussion: Partnership models between start-ups & the postal/logistics companies

Postal and logistics companies have to be innovative, agile and develop services and solutions that correspond to the ever changing demands of their customers. It becomes increasingly important to survey the markets for new technologies and innovative solutions and to identify startups that can provide them. The panel will discuss the importance of startups for the postal and logistics sector, what successful cooperation models look like as well as venture opportunities for the postal and logistics sector.
Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY
Olaf Klargaard
Group innovation director
DPD
FRANCE
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
Kumardev Chatterjee
CEO
Unmanned Life
UK

10:15 - 10:45

Break

10:45 - 10:45

Judges of the PostalPitch Startup Competition:

Dr Clemens Beckmann
Executive vice president - innovation
Deutsche Post DHL Group
GERMANY
Elmar Toime
Chairman
Postea Group
USA
Sue Barton
Independent postal advisor
Accenture
UK
Khalil Daoud
Chairman and managing director
Liban Post
LEBANON
Olaf Klargaard
Group innovation director
DPD
FRANCE
Karlijn Krol
Startup scout
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
Laura Hill
Marketing principal
FedEx
NA1
Tulsi Patel
Senior ventures associate
Plug and Play
USA
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform

10:45

Startup presentations / Startup Avenue

Marc Schmitt
Evertracker
GERMANY
Natalia Tomiyama
Co-founder
Nüwiel
GERMANY

11:00

PostalPitch: Pitching Session One - Customer experience and delivery efficiency

Jonathan Bouaziz
CEO
Citodi
FRANCE
Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
Robert von Arx
Modum
SWITZERLAND
Tony Kells
Sales and marketing director
Locpin Ltd.
UK
Florian Schimandl
Managing director
Smartlane GmbH
GERMANY
Charles Bullock
Channel partner director
Localz
UK
James Westlake
Chief revenue officer
Localz
UK

12:15 - 13:30

Lunch

13:30

PostalPitch: Pitching Session Two - Enablers and new revenue streams

Keith Sheridan
Chief executive officer
RANlytics
AUSTRALIA
Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Ted Shanley
President - founder
eCom Label Solutions
USA
Tobias Heyer
CEO and co-founder
DepotCity
GERMANY
Santosh Gopal
CEO/founder
Ship2MyID
USA

14:30 - 15:30

Panel Discussion: Paving the way for new technologies | public & regulatory challenges

New technologies and trends shape the developments in the postal market. Drones, autonomous solutions, block chain, digitization, crowd-delivery are only a few examples of those new trends and technologies. However, there are risks and challenges involved, including security concerns or legal and regulatory questions. What is needed to cope with those challenges? What framework is needed to give postal and logistics companies as well as their customers security and clear rules? Will the current approaches from the public side create an environment in which those technologies can flourish for the benefit of all?
Sue Barton
Independent postal advisor
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
David C Williams
Governor
US Postal Service
USA
Juan José Montero
Professor
Universidad Nacional de Educación a Distancia (UNED) & European University Institute (EUI)
SPAIN
Tulsi Patel
Senior ventures associate
Plug and Play
USA

15:30 - 16:00

Break

16:00

PostalPitch: Pitching Session Three – Smart moving: robotics, autonomous and more

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Vieran Hodko
Business development
ONO
GERMANY
Daniel Laury
CEO
Udelv
USA
Dr Arne Kruse
Managing director
Rytle
GERMANY
Audrey Goodwater
Consultant
DroneDek
GERMANY

17:00 - 17:00

Awards will be given at the Post Expo Award Ceremony at 5pm on Wednesday 10th October

Room 2 Innovation and options in the last mile
09:30 - 16:45

E-commerce volumes still grow, and last mile operations have become the main battle ground, but also opportunity for innovation, in parcel delivery. The big challenge is to provide a wide range of delivery options - including PUDO, lockers, On demand or customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items - at a very low price, in the face of strong competition and with extremely demanding customers, both e-tailers and recipients. What kind of innovative and cost-effective solutions can postal and parcel companies use to meet this massive challenge?

Moderator

Patrick van Lammeren
Managing director
E-Biss International
BELGIUM

09:30

Solving last mile with crowd

Ari Kestin
CEO
Nimber
SWITZERLAND
Delivery to the home, the last mile, is one of the most challenging aspect of logistics. By 2022 it is estimated that over 20% of all non-grocery retail revenue in the EU will come from online, and many of these purchases will be delivered to the home. Nimber is building a last-mile delivery network to solve the challenge of delivering to the home, replacing and complementing incumbent solutions.

09:45

The seven steps to building state-of-the-art delivery operations

Yuval Tori
Head of Europe
Bringg
ISRAEL
The delivery market has undergone drastic changes over the past few years, with customers expecting seamless experiences and fast deliveries that arrive at the time and place that is most convenient for them. This presentation will discuss the best practices required to achieve logistical excellence across a delivery ecosystem, including how to: optimise operational efficiency and the customer experience; streamline processes while reducing related operational costs; provide full visibility and open communication using technology; customise customer experiences to build long-term loyalty.

10:00

Getting the last-mile sustainable: a guaranteed frequency instead of express delivery and an efficient and effective return solution.

Dr Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
More and more postal and parcel companies focus on streamlining their B2C supply chains and delivery networks on Day+1 deliveries. This means that products are shipped as an "Express Day+1 delivery", while consumers clearly indicate that they prefer a guaranteed fixed time frame each week, over speed. In this presentation, the focus will be on which strategic choices BD myShopi is taking to reform its network to a sustainable last-mile network based on a fixed frequency delivery network in favour of a Day+1 delivery network. Innovative concepts to make the return flow more environmentally friendly for consumers, shippers and couriers will also be presented.

10:15

How Swiss Post achieved last-mile cost reduction through dynamic routing

Bastian Schilling
Marketing and project manager
GIRO
CANADA
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Challenged by increasing demand for same-day delivery and the need to include mail-item pick-up and delivery orders in last-mile operations, Swiss Post responded by implementing dynamic-routing solutions to achieve operational efficiency. Costs were reduced by 6% for evening deliveries and 18% for Saturday deliveries within the first year of deployment. Unifying planning processes and ensuring that the routing software met the complex operational requirements were key success factors. The presentation will outline the project approach, as well as sharing results and lessons learned.

10:30

Mailbox reborn

David Muntañola
Chief revenue officer
Citibox
SPAIN
Over the past two years, Citibox has developed a very disruptive technology: an operating system that transforms analogue mailboxes that only receive letters, into smart and intelligent mailboxes enabling them to receive all e-commerce packages smoothly and freely. Citibox is neither a mailbox nor a lock. It is a new operating system that is able to integrate with all mailbox manufacturers on the one hand, and carrier companies on the other.

10:45 - 11:15

Break

11:15 - 12:30

Panel Discussion

Ari Kestin
CEO
Nimber
SWITZERLAND
Yuval Tori
Head of Europe
Bringg
ISRAEL
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Bastian Schilling
Marketing and project manager
GIRO
CANADA
David Muntañola
Chief revenue officer
Citibox
SPAIN
Dr Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM

12:30 - 14:00

Lunch

14:00

Last-mile delivery digitisation and optimisation in Europe and Southeast Asia

Michael Löhr
Founder and managing director
Tiramizoo GmbH
GERMANY
Founded in 2010, Tiramizoo is one of the pioneers of last-mile and same-day delivery solutions in metropolitan areas. Key to its success is a complete digitisation of all necessary processes and the development of powerful optimisation technology, which has been proved to create up to 30% efficiency gains for urban delivery routes. As one of very few same-day delivery providers, Tiramizoo operates a delivery platform for more than 1,000 retailers in more than 160 Germany cities, and at the same time is licensing its software via a partnership with Shell Digital Ventures to fleet operators in Southeast Asia. The initiative, called Shell Connected Freight, includes whole inner-city distribution logistics, from ordering and dispatching to delivering, for mega-cities such as Manila in the Philippines. With this deep local logistics understanding and existing technology, Tiramizoo is going to expand internationally with a scalable SaaS (software as a service) solution for urban logistics providers.

14:15

Reinventing last-mile deliveries

Daniel Laury
CEO
Udelv
USA
Udelv has created a custom-made vehicle that has never been seen before. It is a first-of-its-kind vehicle that is entirely focused on closing the gap to fully driverless delivery applications. Udelv is positioned to revolutionise transportation. It took e-commerce nearly 20 years to achieve 9% of total retail sales; experts predict that it will take less than 10 years to achieve 40%. There are six million last-mile delivery vehicles on US roads today; how many more will that be globally by 2026? Udelv is making history today by reinventing last-mile deliveries.

14:30

ANGEL Last Mile – welcome to parcel delivery 4.0

Doreen Brodersen
COO
Angel Last Mile GmbH
GERMANY
Angel Last Mile is an innovative CEP-service provider that is able to combine sustainability with customer convenience in parcel delivery through the existing infrastructure of its partners in metropolitan regions. Online shoppers benefit from greater customer convenience and no longer have to be bothered by unsuccessful delivery attempts. E-commerce providers and local retailers are able to differentiate themselves from their competition by offering time-definite delivery aligned with their customers’ needs (availability?) while achieving a competitive advantage. Finally, Angel Partners have the opportunity to enter a new market, increase the utilisation of their capacities and create full-time jobs.

14:45

Q&A

15:05 - 15:30

Break

15:30

Last mile – parcel lockers are part of the solution

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
Parcel lockers are the best way to offer 24/7 service (based on experience in the Chinese market). The presentation will outline where to place a parcel locker, and who should have access. It will also discuss small sorting solutions to prepare the parcels for the courier.

15:45

myRENZbox – secure and safe

Stefan Würtemberger
Chief digital officer
Renz Service GmbH
GERMANY
The myRENZbox solution is a parcel box system that offers an open platform for all parcel service providers to enable customers to receive and send parcels from home. This platform gives parcel service providers the ability to integrate their individual delivery processes into the platform according to their requirements. In addition, Renz Service also covers all requirements for intralogistics and click-and-collect customers. This is offered throughout Europe.

16:00

Smart terminals – added services for last-mile border

Juan Lozano
CEO
Sistemas Kern
SPAIN
The current model of locker use doesn’t use the space efficiently enough. Kern has developed a range of apps to ensure the best-possible use of the lockers all the time, and not just during Black Friday and other such spikes in volume. These apps make it possible for several courier companies to deposit in the same locker. Furthermore, they enable, for example, a mixture of refrigerated and non-refrigerated use in the same installation, use of the lockers for sampling products and much else. The presentation will explain how these apps can make investment in locker installations a more profitable experience.

16:15

Q&A

Marseille Utilising drones in delivery, automation and logistics
09:00 - 13:00

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

The UAS Integration Pilot Program

Ian Ross
FAA representative to Western & Southern Europe, and Israel
Federal Aviation Administration
FRANCE
The United States’ Unmanned Aircraft System (UAS) Integration Pilot Program (IPP) is an opportunity for state, local and tribal governments to collaborate with private-sector entities, such as UAS operators or manufacturers, to accelerate safe UAS integration. The IPP will allow us to continue to push the operational envelope while also connecting the American federal government with local communities to gain input on the best way of marrying their interests with federal interests. The presentation will also focus on the IPP participants and their activities, highlighting individual projects and the expected benefits.

09:15

Interagency Supply Chain Group (ISG) supporting supply chain efforts using UAS technology

Sara De La Rosa
Unmanned aerial systems (UAS) coordinator
Interagency Supply Chain Group
USA
The Interagency Supply Chain Group (ISG) was established in 2014 to provide better coordinated and more effective support to country efforts to ensure sustainable access to high-quality essential health commodities. The group comprises 15 global agencies actively involved in supporting supply chain efforts across all disease areas. In June 2018 a UAS Coordination Secretariat was established, hosted by The Global Fund and UNICEF, in agreement with seven of the major donors involved in providing supply chain support to countries: DFID, USAID, GIZ, Bill and Melinda Gates Foundation, The Global Fund, Gavi and UNICEF. The purpose of this coordination is to: promote strategic alignment across investments to ensure positive impact, both economic and societal; support in-country coordination of in-country supply chain investments and activities supporting sustainable business models and local capacity building; develop collaborative projects across participating agencies.

09:30

An action plan for making drone deliveries a reality

Dr Joe Polastre
Head of product, Altiscope
A3 by Airbus
USA
With innovative new aircraft and flight capabilities emerging, autonomous aircraft will soon be transporting people and cargo around the world. Integration of delivery organisations into the broader drone ecosystem requires a comprehensive blueprint – a roadmap to enable new kinds of delivery operations to flourish while ensuring the airspace of tomorrow remains as safe as it is today. Airbus, as one of the world's largest aircraft manufacturers, is focused on safely integrating cargo delivery drones and flying air taxis into our skies alongside today’s commercial aircraft. To take to the skies, delivery organisations will need drones with requisite capabilities, partnerships with airspace service providers to handle flight logistics and regulatory compliance, and planning to ensure operational safety. We’ll dive into this blueprint and show how widespread drone deliveries are within reach.

09:45

Developing a global framework for unmanned aviation

Philip Dawson
RPAS and UAS policy consultant
International Civil Aviation Organization
CANADA
The International Civil Aviation Organization (ICAO) is a Specialised Agency of the United Nations with a mandate to develop international standards that are binding on the 192 Member States. ICAO began working on standards for complex remotely piloted aircraft engaged in international navigation in controlled airspace over 10 years ago. More recently, it has been instructed to lead the harmonisation of national regulations for small unmanned aircraft systems (UAS) operating domestically. This presentation reviews ICAO's work developing a global framework for unmanned aviation, including small UA at low altitudes in urban environments, and anticipates challenges posed by international 'drone' delivery.

10:00

Drones in logistics operation

Grzegorz Urban
Director
PwC
POLAND
Experts from PwC analyse the possibilities of using drones in logistics and current implementations. It turns out that drones and robots will soon fill warehouse halls, partially displacing people. Logistics is struggling with a constant lack of employees. Drones can help logistics managers by reducing personnel-related problems. Stocktaking in the warehouse is manual, time-consuming and error-prone. Automating this process with the use of drones would eliminate human errors. Drones also provide numerous possibilities to improve work efficiency. Real implementation cases will be presented during this talk.

10:15

Q&A

10:45 - 11:15

Break

11:15

Potential use of drones in the postal industry

Garrett Bridgeman
Managing director - mails and parcels
An Post
IRELAND
This presentation will review the variables that will influence the use of drones in the future, including: geography; industry type; mail profile; and new expertise. It will consider whether drones will ever be economically viable and look at the next steps for drone delivery development .

11:30

Autonomous Swiss Post transport drones and their benefits for the medical sector

Andrea Marrazzo
Head of autonomous delivery
Swiss Post
SWITZERLAND
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
In early 2015, talks held with various hospitals, blood-testing laboratories and doctors in Switzerland showed the inefficiency of logistics processes used within the medical and pharmaceutical sectors. Swiss Post has been solving these problems since March 2017 using a highly available, fast and cost-efficient on-demand transportation method: autonomous transport drones. These automated devices fly at around 72km/h as the crow flies to carry urgently required medical goods quickly, cost-effectively and flexibly from A to B, thereby leading to savings of up to 80% in transport time and costs.

11:45

Delivery drones: ready for take-off

Lukas Wrede
Founder
Skycart
USA
Delivery drones will change the way goods are shipped. After years in stealth mode, commercial drones will finally take off and offer companies new opportunities like fast shipments and efficient operation. What does it take to set up a drone operation for your business or municipality, which participants are involved, when will we see delivery drones in the sky and what are typical application areas? Skycart is one of the industry's leaders for delivery drones, developing solutions with partners including MHP for companies in the healthcare, postal and retail sectors.

12:00

Autonomy-as-a-Service – integrating different drones to create robust autonomous fleets

Nicholas Zylberglajt
COO
Unmanned Life
UK
Autonomy-as-a-Service is the provisioning and management of an on-demand, scalable, flexible and agile autonomous workforce, composed of fleets of different types of drones, robots and IoT devices working together to deliver Industry 4.0 solutions. The integration of various robot types (aerial, ground, hybrid) with a variety of capabilities creates robust autonomous fleets, in conjunction with other IoT devices and hardware, powering their deployment over the cloud via a single management interface both indoors and outdoors, with or without GPS, over wi-fi, 4G LTE or 5G.

12:15

Home – the last-mile end-point

Brandon Pargoe
Founder and president
Drone Delivery Systems
USA
AirBox Technologies offers secure autonomous package delivery via a smart receptacle that receives packages by truck or drone.

12:30

Q&A

Marseille Understanding Amazon means winning in the Last Mile
14:00 - 17:00

Moderator

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Marek Rozycki
Managing partner
Last Mile Experts
POLAND

Room 1 Digital Innovation
13:30 - 17:00

In the digitally dominated business environment how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as providing new ways to interface with customers and suppliers. How can vast amounts of data be analysed for better insight and decision making? How can they make use of the IOT opportunities to improve their operations?

Moderator

Gary Carroll
Managing director
Asia Pacific Post
SINGAPORE

13:30

The How to Guide for Posts to develop consumer-focused digital marketing platforms for sustainability and growth

Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA
Posts have fallen behind Facebook, Twitter and other social media outlets in reaching and touching consumers digitally and improving insights into consumers. The goal of this presentation is to provide a ‘how to’ guide to developing physical and digital hybrid marketing platforms linked to mail and parcels and generating new revenues while creating invaluable knowledge on end customers for future product development. Its audience includes CEOs, PMGs, CMOs, and directors of delivery organisations.

13:45

Why we need to constantly improve our business: a story about agility in postal processes optimisation

Maria Lachowicz
Project portfolio manager
PostData SA
POLAND
Grzegorz Cysewski
Project portfolio manager
PostData S.A.
POLAND
The Polish Post is one of the most innovative postal providers in Europe. It is ranked 6th in the world in the Postal Development Report 2018 issued by Universal Postal Union. Innovation and flexibility are key success factors for any company as the market conditions change and technology rapidly evolves. In order to keep up the pace we need to continuously improve not only technologically but also in terms of business processes. Therefore optimisation of business processes – both internal and external – should be part of any major initiative. Many factors influence a company’s business processes – law and internal regulations, market conditions, strategy, organisational culture, employees’ habits, and so on. When you want to make a significant change in the quality of business processes, you start with the question “Why?” – why are you doing this, why are you making that, why are you doing it this way? In postal services, operations and processes there are a lot 'Whys' to ask. The rapidly evolving market requires efficiency, agility and flexibility from postal operators. It is a great challenge to meet the expectations of such a business. We will present a case study of a business process optimisation in the Polish Post where we have developed and employed a method that incorporates Value Stream Mapping, some elements of Design Thinking and the agile, iterative approach to both process optimisation and software development.

14:00

The customer-centric post

Pauline Kenna
Director of digital services
Escher Group
IRELAND
This presentation will focus on how digital innovations, e-commerce and CX are changing how consumers interact with postal operators. Posts are going through a time of change that is being led by consumers. In this presentation we will explore how posts can not only meet but get ahead of these changes. Posts can use digital tools to become customer-centric businesses.

14:15

Doing digital transformation without the buzzword bingo

Monika Plum
Business development and public affairs
Francotyp-Postalia Holding AG
GERMANY
Valerio Neri
Senior product manager
Francotyp-Postalia Holding AG
GERMANY
Digital transformation of communication and processes is not a one-time-only change, but a continuous process. Surveys have shown that companies – especially SMEs – are somehow reluctant about this transition. What are the key challenges – both internal and external? We will identify key influencing factors for successful transformation. Starting with ourselves and on the basis of customer cases, we will show how challenges can be mastered and how different roads can lead to (process) digitisation. Involvement of key users, ease of use, provable efficiency gains and seamless integration in existing processes are key success factors.

14:30

Taking complexity out of shipping

Christoph Stehmann
Executive vice president, international, SMB solutions
Pitney Bowes Deutschland GmbH
GERMANY
There is growing complexity in shipping and mailing operations, from sending parcels and fulfilling orders to bills and statements. In addition to the increasing complexities of changing rates, multiple carriers, real-time tracking and new regulations, small and medium businesses are struggling to connect physical processes with growing digital functions. Today, almost all physical sending, including parcels, is digitally initiated and tracked electronically in real time across desktop, laptop and mobile devices. The good news is new technology and cloud-based solutions are becoming available to integrate physical and digital experiences and simplify processes on one platform. Learn how to send intelligently without the need for a PhD in shipping and mailing.

14:45

Q&A

15:15 - 15:45

Break

15:45

Retrofit your mailbox network with smart IoT modules

Pero Juric
CTO
Swiss Innovation Lab AG
SWITZERLAND
The latest IoT technologies – such as low-power sensors, e-paper displays and network connectivity in combination with powerful batteries – make it easier and more economical for postal organisations to optimise and maximise their mailbox networks. By adding smart IoT modules, existing mailboxes can easily be retrofitted to become smart connected mailboxes and thus improve operational efficiencies and provide better and newer products, services and revenues as well as enhance customer experience. The presentation will provide examples of smart connected mailbox reference implementations, covering their different use cases and drivers as well as technology in place.

16:00

Digital logistics – enabling the rise of global e-commerce

Sumit Saxena
Vice president strategy
FarEye
INDIA
The European e-commerce industry will be worth €800bn by 2020. About 69% of European online buyers face problems with product ?deliveries. Therefore, it is critical for e-commerce companies to deploy a digital logistics platform that enables ?services like parcel shops and locker deliveries, ?enhances customer experience by providing ETA and live tracking,? ?and empowers managers to evaluate performance based on real-time ?customer feedback using the Delivery Happiness Dashboard. ?FarEye is enabling the digital logistics of over 100 clients globally. ?In this presentation? the company? will elaborate on how a ?carrier-agnostic SaaS platform ?increases revenue, enhances customer experience and improves operational efficiency.

16:15

Driving value and efficiency with sortation automation

Grant Miller
President and CEO
BlueCrest
USA
In today’s market, posts and carriers around the world are looking for new ways to increase efficiency and value for mail and better manage the tidal wave of parcels, all while meeting increasing demand for real-time information. Innovative sortation solutions that include the latest predictive analytics, security and control are transforming the market, enabling posts and carriers to optimise operations and deliver new services and greater value. Learn how sorting innovation is enabling posts and carriers to compete and win in the new world of global commerce.

16:30

Q&A

Kopenhagen 1 & 2 Blockchain: opportunities and implications for the postal sector
13:00 - 15:00

Famous for powering Bitcoin, blockchain is an emerging and disruptive technology that has potential far beyond cryptocurrencies. But could this encrypted, immutable and decentralized electronic ledger have the same sort of impact on posts as it has on the financial services industry? We explore how blockchain could be used by posts to improve operations, offer better cross-border co-operation, and provide new products, as well as discuss the challenges with blockchain implementation.

Moderator

Richard N Williams
Freelance journalist and postal/logistics correspondent
UK

13:00

ParcelX: The future of decentralized cross border parcel delivery

Shunri Guo
CEO and founder
ParcelX
SINGAPORE
ParcelX is the “Airbnb” of cross-border parcel delivery. It aims to create a cross-border parcel delivery ecosystem where anyone or any service provider can trust and participate. ParcelX is creating a new Blue Ocean market powered by blockchain technology, token economics and with its existing logistics network and an established market base in China, Korea and Japan.

13:15

Blockchain and postal operators: risks and opportunities

Alain Roset
Director
La Poste
FRANCE
Blockchain has been defined as an autonomous trust provider for transactions management based on algorithms. Are the daily thousands of transactions implemented by the postal operators with their retail and delivery networks old-fashioned? After a short definition of blockchain, a description of some use cases and an analysis of the strengths and weaknesses of the new technology, we discuss how POs must adapt to tackle this new challenge.

13:30

Value creator or destroyer?

Tim Bateman
Global parcel lead
Accenture
UK
There is a lot of interest in blockchain and some experiments and prototypes within the industry but are any really creating value? Done well, there is significant potential. Done poorly, these solutions have the potential to disrupt very efficient operations. Our research shows care is required to get this right.

13:45 - 15:00

Panel Discussion: Blockchain: opportunities and implications for the postal sector

Alain Roset
Director
La Poste
FRANCE
Shunri Guo
CEO and founder
ParcelX
SINGAPORE
Tim Bateman
Global parcel lead
Accenture
UK

Day 3: Wednesday 10 October

Room 1 World Postal Business Forum: Dealing with challenges, while seizing opportunities in the digital age
09:00 - 15:45

09:00

Welcoming Speeches

Pascal Clivaz
Deputy director general
UPU
SWITZERLAND
Kenan Bozgeyik
Chairman of the board, director general
PTT Corp (Turkish Post)
TURKEY
Tony Robinson
Founder and CEO
UKi Media & Events Ltd
UK

Moderator

Karol Krzywicki
Deputy president
UKE
POLAND

09:30

Session 1: Unlocking the opportunities of postal big data

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
David C Williams
Governor
US Postal Service
USA
Brian Irish
VP of marketing
Bell and Howell
USA
Many postal operators have invested heavily in the digital economy, as well as embracing the Internet of Things in order to develop electronic, financial and physical postal services clustered around data processing. Historically, postal operators have also generated tremendous trust and built up considerable loyalty among their customers. What does the future hold for postal operators and how can they continue to leverage postal big data, while at the same time protecting their reputation and responding to the privacy concerns of customers?

11:00 - 11:20

Break

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

11:20

Session 2: Data driven solutions for dangerous and prohibited goods.

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
Matthew Nice
Manager, global OPIOIDS project
International Narcotics Control Board (INCB)
AUSTRIA
Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Posts traditionally work hard to prevent the movement of dangerous goods and have contributed to the security of postal workers, as well as the wider society. There are also concerns about the movement of deadly opioids and other related substances, as well as the smuggling of ivory and other endangered wildlife products. How can these movements be stopped? What are the data driven solutions (for example, data mining and machine learning) for postal operators and their partners in the logistics business.

12:45

Special Invitation only: Lunch (Speaker Sponsored by Bell and Howell) Keynote presentation on brand recognition in business

Chris Moss
Business innovator and intrapreneur
UK

14:30

Postal Communications Symposium

TJ Walker
CEO
Media Training Worldwide
USA
Recent years have been a public relations challenge for the postal sector. Controversies over remuneration rates and accusations over the delivery of prohibited goods have been splashed across newspaper front pages. All of this comes at a time when Posts everywhere are undergoing profound change. Participants will receive world-class advice on how to change negatives into bright opportunities.

UPU Expo Stand UPU Workshops- Discussions and demonstrations will be held adjacent to the UPU, including the following:

14:15

Postal supply chain integrated solutions

Lati Matata
Coordinator IT development at the Postal Technology Centre
Universal Postal Union
SWITZERLAND

16:30

Presentation on Inclusive e-commerce

Lati Matata
Coordinator IT development at the Postal Technology Centre
Universal Postal Union
SWITZERLAND

Day 4: Thursday 11 October

Marseille The challenges and opportunities for E-Commerce, domestic and cross-border
09:15 - 16:45

09:15

Improving the service level in cross-border e-commerce

Lemuel Silva
Head of e-commerce, parcels and international business
Correios (Brazilian Post)
BRAZIL
Cross-border e-commerce has grown incredibly quickly, and the postal industry must increase the service level. The traditional UPU small package has not been enough. New logistics models and new customer-centric features are mandatory to keep up.

09:30

E-commerce exports by micro-entrepreneurs: unlocking new growth potential

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post
UKRAINE
In the absence of major local e-commerce exporters, Ukraine Post launched a number of innovative initiatives targeting small players and secured >30% annual growth in e-commerce exports. The presentation will detail some concrete projects that the postal operator has initiated to build up its cross-border customer base and help it grow: E-Export School for micro-entrepreneurs, simplified online shipment processing, kickstarter programme for aspiring exporters, etc. The presentation will be full of practical tips that can be applied across markets.

09:45

The longest mile – the gap between industry and consumer

Nina Ballantyne
Policy manager
Citizens Advice Scotland
UK
Who does the post and courier industry work for? Your big business clients? Your e-retail partners? Or the consumer – the person on the doorstep, in the office, at the delivery point, eagerly anticipating the arrival of their item? Citizens Advice Scotland is the statutory advocate for postal service consumers in Scotland. We want to share our insight so that industry can better anticipate and respond to consumer needs. Using research from across the UK, we'll look at consumer habits and expectations, and ask some hard questions about what this might mean for industry.

10:00

Q&A

10:20 - 10:45

Break

10:45

Chinese mail and cross-border e-commerce

Clint Dally
VP product management parcel sortation and solutions delivery
BlueCrest
USA
Global e-commerce continues to grow at a rapid pace. It has become easier and more cost-effective for consumers to purchase goods outside of their countries through online retailers. Consumers realise that products are more readily available and at lower prices, which means cross-border sales have seen online retailers continue to grow their overall revenues consistently year after year. Online purchases have become the norm, pushing businesses to adjust how they process orders. However, increased cross-border traffic has had a positive effect on businesses by increasing revenue and providing the ability to become truly global.

11:00

System optimisation supported by data science

Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
The total parcel volume is growing and requires a larger and more integrated logistics network to deliver parcels on time and at the right location. It also requires a network that is more efficient and is in operation more hours a day. Better information is required to take immediate action if needed and makes predictive maintenance possible.

11:15

Automated parcel sorting and handling

Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Aimed at supporting postal and courier operators in their business growth, Fives offers innovative sortation solutions to optimise operations inside large hubs as well as small depots. In response to customers' demands for more flexibility, Fives' automated systems have enabled major operators in the parcel industry to manage unpredictable flows, different product mixes and 'difficult items' while increasing throughput and efficiency.

11:30

Growth through international operations

Mandy Deakin-Snell
Director of international operations
DPD UK
UK
DPD has been and is continuously developing its international parcel business by optimising all related processes. With e-commerce in mind, customs processes for all the parcels is an important factor. Under the guidance of Mandy Deakin-Snell, DPD built its business revenue from £14m in 2002 to £200m in 2017, taking care of all the parcels of great international retail brands.

11:45

Cross-border delivery – challenges and regulation, impact of Brexit

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
On one hand, e-commerce – especially cross-border e-commerce – secures the business of postal and parcel organisations. On the other hand, it jeopardises local retailers. The majority of retailers are not prepared to compete with large e-commerce sellers or Asian e-commerce providers. The task of politics is to allow international trade but at the same to protect local retailers. How to achieve this goal and allow consumers to choose where to purchase is one of the future challenges. Will there be an overall EU solution, and where will the UK be in future?

12:00 - 12:30

Panel Discussion

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Mandy Deakin-Snell
Director of international operations
DPD UK
UK
Clint Dally
VP product management parcel sortation and solutions delivery
BlueCrest
USA

12:30 - 13:30

Lunch

13:30

Last mile 2023 – how to stay eye-to-eye with Amazon

Dr Michael Lierow
Partner
Oliver Wyman GmbH
GERMANY
The last mile is one of the most current and pressing issues in today's e-commerce. Established logistics companies as well as startups are succeeding in finding solutions to reach customers more flexibly and quickly. But they are often at a disadvantage compared with Amazon and its market power. The e-commerce giant is becoming a competitor for logistics companies by building a distribution network of its own. Amazon has been delivering via Amazon Prime trucks in the United Kingdom since the end of 2016; since the end of 2017 they have been on the road in Germany as well. In addition to that, Amazon is currently looking for drivers to roll out Amazon Flex in Europe. How can logistics companies assert themselves against Amazon's market power in the future and stay eye-to-eye with the e-commerce giant?

13:45

How to address roadblocks hindering last-mile delivery in Africa

Ousmane Fouty Diop
Founder and CEO
e-Kaza
FRANCE
Unaddressable districts, lack of infrastructure and traffic problems don’t permit convenient delivery services. In a growing African economy with rapid urbanisation coupled with fast population growth, the demand to have easier access to goods is enormous and e-commerce is booming. The challenge in Africa is to connect African people across the continent to facilitate access to goods from any corner of the world. e-Kaza solves the problem of last-mile delivery in African districts with an innovative solution: a network of delivery points filled with parcel lockers connected to a digital platform.

14:00

How to drive customer loyalty through an enhanced returns experience

Al Gerrie
CEO
ZigZag Global
UK
ZigZag is helping retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.

14:15

Intervale's platform: easy access to DFS for post’s clients

Dr Oleg Tsvilodub
Business development manager
Intervale
RUSSIA
Intervale's platform allows the post to offer its clients DFS, mobile app and USSD channels to support payments and remittances as well as traditional post services. DFS provides an additional revenue source from the existing customer base, and a basis for future e-commerce growth. The presentation will analyse business cases of DFS launches based on the platform by posts of CIS countries.

14:30

Q&A

14:50 - 15:20

Break

15:20

Cultural transformation – five big misunderstandings

Carsten Siebe
Owner
Focus Four Management Advisors GmbH
GERMANY
The speech will deal with the importance of corporate culture for a successful digital transformation in the postal and parcel industry. It will look at benchmarks in the e-commerce sphere and elaborate on the five biggest misunderstandings when dealing with cultural transformation. For example: successful cultural transformation without change – establishing a new culture requires consistent change and a new leadership assessment across all levels.

15:35

Smalls and ugly items automated processing

Thorsten Bohn
Head of sales for the parcel and material handling division
Siemens Postal, Parcel & Airport Logistics GmbH
GERMANY
The booming and expanding international e-commerce parcel, package and mail flow has become an increasing load on postal services. In particular, the small, misshapen items from Asia that are coming through the international mail flow are an increasing financial burden. To cope with this, Siemens PPAL has developed and sold several solutions in the areas of bulk processing, singulation, sorting, address and label reading, plus the supporting IT infrastructure. This presentation takes us on a journey through the challenges and possible solutions and gives insight into upcoming innovations.

15:50

How to add scalability/flexibility in the B2C parcel activities

Maurizio Puppo
Strategy and business development director
Solystic SAS
FRANCE
Parcel volumes are growing substantially, driven by B2C, largely thanks to the growing popularity of m-commerce, its latest iteration. The consequence for postal and logistics operators is not just a question of transforming the capacity of their networks but one of moving from handling mail to handling parcels in an equivalent or higher capacity. Delivery networks need to be transformed and adapted. This presentation will look at how to meet the growing demand, how to add scalability and flexibility in B2C parcel delivery, how to make mail business sustainable and how to deal with the increasing flow of cross-border small parcels.

16:05

Inability to deliver: mobility is often failing the postal, parcel workforce

Gary Lee
Chief revenue officer
B2M Solutions
UK
As the entire postal and parcel workflow has adopted mobile devices and applications to do everything from scanning inbound packages to tracking last-mile delivery, the workers in this industry have become extremely dependent on mobility working 7x24x365 to enable them to properly do their jobs. This presentation, however, will highlight the latest research to show that mobility is often failing these workers, and that the resulting economic costs to the businesses and industry are high. As we look forward in the industry, the dependence on mobility will only get stronger, to the point that when mobile fails, the entire delivery workflow may halt. We need better ways to address these issues. Fortunately, there is a new way to leverage the cloud, big data and real-time monitoring of all mobile devices, apps and workers to ensure mobility works throughout the entire package and post workflow. In the presentation, we'll look at the technology available, use cases and economic savings models associated with these new workflows and ways to ensure mobile workers are able to deliver on this mission-critical service. It's time for all companies to shift towards being more proactive in their approach to supporting their mobile workforce and avoid a situation where all packages are unable to be delivered due to an avoidable failure in mobile devices or applications.

16:20

Q&A

Room 3 Sustainability and urban congestion
09:00 - 12:15

Sustainability challenges are everywhere, including urban congestion in cities with impending vehicle restrictions, the drive to reduce negative environmental impact of emissions but also, more widely of making better use of limited resources, especially energy. Many new opportunities are available to improve business sustainability including reducing emissions and electrification of vehicle fleets. Sustainability strategies can also include the circular economy which is better for business and for the planet. Also, corporate social responsibility for society and finally sustainable business models and to ensure continued provision of work opportunities. All require industry players to work together and collaborate with each other, with stakeholders, customers and suppliers.

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

09:00

Lifecycle analysis of e-vehicles in real postal service

Martin Kyburz
CEO / owner
Kyburz Switzerland AG
SWITZERLAND
Postal delivery has to face the challenge of growing delivery volumes with higher environmental restrictions, especially in city areas. In this presentation we will cast a light on ingenious electrical transport vehicles as one key element of future last-mile delivery. We will discuss the whole lifecycle of such vehicles, including energy- and time-saving issues as well as the impact on working conditions during the 'delivery life' of the vehicles, but also the grey energy of production and second life or recycling issues at the end of the vehicle’s lifetime.

09:15

Making urban last-mile delivery smarter

Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
The current urban delivery model with multiple couriers in cities is not sustainable: consumers have no control over where and when they receive their parcels, and are missing deliveries; couriers face high costs through failed deliveries, traffic and urban regulation; webshops face unhappy customers because of poor delivery service; cities get congested and polluted by many delivery vans. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. Through this, Smartmile creates an open and shared urban delivery network that makes delivery more efficient, convenient and sustainable.

09:30

Optimising routes and loadings to reduce mileage

Edouard Barreiro
Director for public affairs western Europe
UPS
FRANCE
Every day, UPS is faced with a complex challenge: how do we deliver more while using less? Optimising operations and routes is at the core of UPS's activity but with the explosion of e-commerce and the focus of policies on sustainability, it is necessary to go further. To do so, the company is building the Smart Logistics Network.

09:45

Who pays? The contractual realities of city logistics

Wolfgang Beecken
Managing director
First Mile - Innovative Stadt-Logistik
GERMANY
The presentation will discuss the role of the retail trade, and how a vendor-neutral last mile can be financed. It will be illustrated with examples from Nijmegen, Holland.

10:00

Q&A

10:30 - 11:00

Break

11:00

Making the case for cycle logistics with containerisation, visibility and automation

Andrej Sobotkiewicz
CEO
Paztir BV
NETHERLANDS
For cycle logistics to become a significant and permanent part of last-mile logistics, the cargo bike needs to adapt to the tried-and-tested processes of logistics in general. Automatisation can raise efficacy, while visibility and containerisation are necessary to become compatible with established distribution logistics.

11:15

Training programme to build capacity of all postal employees

Ravindra Gunarathne
Director (training)
Sri Lanka Postal Department
SRI LANKA
This programme aims to develop skills and knowledge by using adult training methods and changing the attitudes to transformation within the Sri Lanka Postal Department . It will continue via five paths, including human resource development, postal network rehabilitation, new changes in mail circulation of the country and improvements in services diversification. Modern technology and new innovations will be heavily used during these modifications. This presentation will explain how this programme can use new technology and innovations to transform a developing country as well as a developed one.

11:30

Electric utilities – towards a sustainable transformation

Yasmine Zakari
Doctoral assistant, EPFL
CRYOS Laboratory & Energy Center
SWITZERLAND
The power sector has reached an inflection point where its energy transformation is much less predictable. The Utility of the Future is required to bring together a diverse spectrum of solutions to address emerging issues and challenges posed by sustainability, climate change and energy access. Utilities around the world are expanding strategies, risk-mapping approaches and technology toolboxes to overcome an unprecedented range of challenges. How does sustainability fit in to that?

11:45

Q&A

Room 2 USPS privatization possibilities - prosperity or peril
09:00 - 10:30

The Executive Office of the President of the United States has proposed to “restructure the U.S. Postal System to return it to a sustainable business model or prepare it for future conversion from a Government agency into a privately-held corporation.” Recommendations of The President’s Task Force on the U.S. Postal System on reforms towards this goal will be reviewed, considered and debated by a balanced team of esteemed postal experts.

Moderator

John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

09:00 - 10:30

Panel Discussion

David C Williams
Governor
US Postal Service
USA
Elmar Toime
Chairman
Postea Group
USA
Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY
Moderators:
John Callan, co-founder and managing director, Ursa Major Associates, LLC

Room 1 Workshop on crisis communications
10:00 - 11:30

Workshop on crisis communications

TJ Walker
CEO
Media Training Worldwide
USA
Crises come in all shapes and sizes, but they pose particular challenges for large organisations like postal operators, who rely on their brand and reputation for the success of their activities. This workshop with one of the world’s most experienced communicators will show postal operators how to handle a crisis and continue to shape a positive message.

Kopenhagen 1 & 2 Logistics and supply chain opportunities
09:00 - 12:30

Moderator

Jacob Johnsen
CEO
Ipostes
DENMARK

09:00

The challenges to the postal value chain

Jacob Johnsen
CEO
Ipostes
DENMARK
Autonomous pickup and delivery robots, lights-out sorting centres, self-driving trucks and more: where do these changes to the postal flow leave senders, recipients and postal operators? The role of the designated operator, including UPU membership and a service obligation from regulators, will see dramatic changes. Jacob Johnsen examines the effects of a fragmented value chain when exposed to increased automation and constant innovation, and sees the effects on the postal service, its users and map scenarios for postal services of the future.

09:15

Real-time visibility: connecting sender and receiver in the value chain

Martin Starup
Senior business development executive
Lyngsoe Systems
DENMARK
Customers of postal businesses are increasingly demanding value-adding services. Not only in the areas of price, quality and performance, but also when it comes to protection of the customers’ business. The solution to this challenge is real-time tracking on the item level to ensure shipments are delivered on time at the right location. Enhanced real-time visibility in the supply chain between sender and receiver is about utilising and improving what you already do, to meet customers’ demands while enabling new revenue streams. Learn more about enhanced real-time visibility during Lyngsoe Systems’ presentation and experience the true value through a customer use case.

09:30

Using digitalization as catalyst for new growth business models

Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY
How digitalization and the startup ecosystem is leading the way in making flows of data and information the creating power behind new growth business models. These flows of data and information now generate massive economic value, which serves as the basis for our boom in ecommerce. This in turn can lead to breaking down the physical and virtual challenges, by setting new digital standards that benefits everyone.

09:45

Leapfrog development in Latin America

Marcio Artiaga De A. Castro
Program director for executive education
ABRIG - Brazilian Association of Institutional and Government Relations
BRAZIL
Much progress has been achieved in the development of postal e-services around the globe. Despite Latin America’s abundant resources and a history of growth, over recent years the continent was left behind in the development of postal e-services. The good news is that Latin America can enjoy leapfrog development. This presentation will address the challenges, strategies and policies for promoting greater use of postal e-services to ensure equal access, leveraging resources to integrate new technologies and adapting to changing customer expectations and inclusion.

10:00

Q&A

10:30 - 11:00

Break

11:00

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Supply chain and logistics researcher
Mikhail Konstantinov
GERMANY
This presentation will address: banalities related to the last-mile logistics that no one thinks about; punctuality of delivery – an intangible commodity that is neither recognised nor acknowledged as such; variable delivery time slots as a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; and why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery (mostly two-hour slots) to everyone.

11:15

Rising constraints for parcel delivery: IT strategies for 2025

Michael Linke
Chief architect M/L
Deutsche Telekom AG / T-Systems
GERMANY
E-commerce has dramatically changed shopping behaviour in major parts of the world. Parcel volumes continue to grow year by year and are approaching maximum capacities in terms of what customers are willing to pay, or what the logistics chain can reasonably handle. Ideas like urban consolidation centres, city taxes and drone delivery are emerging to tackle these challenges. This talk draws a big picture of how the IT departments of CEP organisations could find technological and process-related answers to these issues.

11:30

Using dimensional profitability modelling to drive higher returns

Christopher Kernahan
Senior partner
Pacific Consulting Group
AUSTRALIA
The size and complexity of modern postal, freight and logistics businesses means inefficiencies and unprofitability often remain hidden and can distort understanding of the true profitability of customers, products, lanes, weight bands and so on. PCG has industry-leading capability in the development of dimensional profitability models (DPMs) for large and complex organisations, including national and global logistics businesses, that enable clients to understand profitability down to the consignment level. We leverage the insights generated by our DPMs to implement sustainable and substantial profit improvement for our clients (including the recent doubling of net profit for a national logistics provider).

11:45

Shippers are insourcing logistics – how do you respond?

Anders Tormod
General manager
PocketMobile Communication AB
SWEDEN
Delivery is a strategic area and an integrated part of the e-commerce offering. Consumers are demanding vast flexibility and service, yet their willingness to pay is low. To control cost and secure customer experience, more and more shippers are building their own logistics capabilities. The result shortcuts the traditional logistics service providers. As a logistics service provider, how do you stay relevant and compete on behalf of your customers, not against them? The presentation will address three key pillars: end-customer engagement, employee engagement and the ongoing service (r)evolution.

12:00

Q&A

Kopenhagen 3 AI, robotics & smart mobility
09:00 - 15:15

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations such as sorting, storage and delivery? How can smart AI controlled systems, advanced automation including the use of robotics and autonomous vehicles increase efficiency, improve customised services and reduce costs? How can the complexity of optimization, sequencing and time critical logistics be addressed using the latest smart technology solutions?

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

On-demand logistics with hyperloop

YJ Fischer
Director of international business development
Virgin Hyperloop One
USA
Offering speeds that are two to three times faster than high-speed rail and on-demand experience with no stopping, hyperloop can reduce a 300km journey to under 20 minutes, smashing today’s traditional transportation boundaries. DP World and Virgin Hyperloop One have recently introduced DP World Cargospeed, which will support on-demand shipments by enabling ultra-fast, on-demand deliveries of high-priority goods via hyperloop. We will share how DP World Cargospeed will revolutionise shipping and logistics and reduce a four-day truck journey to 16 hours with costs closer to trucking.

09:15

Transitioning cart and box logistics from human to robotic operation

Limor Schweitzer
CEO
MOV.AI
PORTUGAL
Every industrial and sorting operation involves moving wheeled carts that may be loaded with boxes. Due to recent market advances, it is now possible and very affordable for much of that operation to be performed by modern robots that are safe to work among humans.

09:30

Automating parcel handling using deep learning (AI)

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Robotic handling of postal parcels used to be very hard due to the high variation in size, colour and shape of the carton boxes, plastic bags and many other objects. Double Amazon Picking winner Fizyr has developed algorithms to enable proper grasping of unknown parcels, even in bulk out of a roll cage, from small mailbox plastic bags up to 32kg boxes and bags.

09:45

Delivering operational efficiency through practical application of machine learning technology

Christian Edfjäll
Strategic system manager
PostNord Group AB
SWEDEN
Dave Woodward
Programme manager
Lockheed Martin
UK
The rise of e-commerce has seen a huge increase in the number of complex, hard-to-process mailpieces, particularly associated with items coming from the Far East. To tackle this problem, PostNord and Lockheed Martin have worked collaboratively to move innovative technologies from the laboratory to market quickly and economically. This presentation provides an insight into the rapid development and implementation of practical, flexible machine-learning-based solutions that have already proved themselves in a production environment. The presentation will describe the problem space, the approach that the team took, the technology involved and the benefits delivered.

10:00

Q&A

10:30 - 11:00

Break

11:00

Efficient loading of parcel delivery vehicles using robotics

Bernd Kratz
Managing director
EMA GmbH / Institut des Interaktiven Handels GmbH
GERMANY
Dr Christian Wurll
Professor
Karlsruhe University of Applied Sciences
GERMANY
E-commerce is developing unabated by 12% annual growth. Deutsche Post AG recently announced a significant drop in profits due to the letter/parcel service in Germany; Hermes introduced 'upper limits of parcels' in the 2017 Christmas business because the flood of packages was no longer manageable; 3.5 billion parcels in Germany with an expected doubling in 10 years. A 7-10% annual increase in parcels in the KEP industry means a need for 7-10 % more logisticians. Where to get these employees from, especially on the last mile? A totally new concept for the efficient loading of parcel delivery vehicles and providing at each stop using robotics was developed. In addition to a reduction in loading time of approximately 90%, the parcel capacity per vehicle is increased by some 40% and at the same time the productivity of the parcel deliverers increases significantly – the right answer to the actual and future problems in KEP on the last mile.

11:15

How will robotics take the e-commerce domain to the next industrial revolution?

Eddy Thans
CEO
Prime Vision BV
NETHERLANDS
E-commerce is reshaping logistics. Distribution centres are handling more parcels than ever, and that’s only likely to increase. How can material-handling professionals meet this challenge? We believe that robotics can play a major role in overcoming these challenges. Think about automatic picking and packing, autonomous sorting and internal transportation. The presentation will outline the various solutions that can address the changes in the marketplace.

11:30

Transform logistics processes with mobile barcode scanning and augmented reality

Christian Floerkemeier
VP product, CTO and co-founder
Scandit
SWITZERLAND
Innovations in computer vision, machine learning and augmented reality (AR) are enabling logistics enterprises to streamline operations. Using smartphones, tablets, wearables, robots, drones and other platforms equipped with data capture software, logistics companies can easily locate, track and decode symbologies and other codes. AR enables guided picking and search and find, and automatically reveals errors that humans are likely to miss. Learn how mobile data capture with smart devices reduces labour costs, improves operational accuracy and efficiency, and offers substantially lower total cost of ownership than traditional scanners.

11:45

Toshiba robotics and image recognition systems for postal and logistics

Yuji Sakurai
Head of electronic systems operation
Toshiba Europe GmbH
GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced loading/unloading robots for postal and logistics operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.

12:00

Q&A

12:30 - 13:45

Lunch

13:45

Starship delivery robots: Future? No, already commercial reality!

Hendrik Albers
Regional business manager - Central Europe
Starship Technologies
GERMANY
At Starship Technologies we believe our robots will revolutionise local delivery. Our engineering expertise and the experience of co-founding Skype enable us to make this a reality. With a combination of mobile technology, specially designed robots and a local hub system, we aim to make local delivery faster, smarter and more cost-efficient.

14:00

Autonomous heavy-duty eTrolleys navigating in hybrid indoor/outdoor operation

Erik Wilhelm
Lead data scientist
Kyburz Switzerland AG
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, particularly in hybrid indoor/outdoor operation. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles based on its proven eTrolley chassis. In this presentation we will discuss the results of extensive real-world testing of autonomous systems capable of transporting heavy-duty loads up to 250kg in various mission scenarios. The vehicles are designed according to the principles of functional safety and relevant industrial quality norms.

14:15

How to automate the fulfilment centre without being able to predict the future?

Dieter Berz-Vöge
Regional CEO EMEA & LATAM
GreyOrange GmbH
GERMANY
Technological innovation and volatility of consumer behaviour are growing at an exponential rate. Predicting future volumes becomes almost impossible and therefore our focus shifts towards the ability to adapt to changes in our environment. In this presentation we look at how smart automation can help companies get ready for the future. And how robotics and machine learning can optimise the supply chain even beyond the fulfilment centre.

14:30

Highest efficiency and throughput with high-end sensor technology

Rainer Imm
Strategic industry manager CEP
Sick AG
GERMANY
Besides the typical sensor systems setup, there are multiple technologies and combined sensor solutions that support operators and optimise the supply chain of CEP operators.

14:45

Q&A

Day 1: Monday 8 October

Marseille Addressing: Innovation in a digital age
13:15 - 17:15

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

13:15

Addressing the unaddressed

Charles Prescott
executive director
Global Address Data Association
USA
Alex Pigot
CEO
Addressing the Unaddressed
IRELAND
Without an address, you don't exist. In the rush to develop e-commerce and to give every seller an online presence, we have lost sight of the need for an address. Some four billion people, half of the world, don't have one. And in the technological football scrum of digital GIS-based systems, we have lost sight of the efficiency of a street name and number address. The presentation will examine some of the solutions offered to 'make delivery easier and faster' and what they don't give us. Come and learn how you can contribute to solving this problem.

13:30

Plus codes: free and open addressing

Rastislav Sramek
Software engineer
Google
SWITZERLAND
Missing addresses cause a spectrum of problems for most of the world: from diminished economic opportunity, through healthcare implications, to problems exercising voting rights. Overcoming these with a technological solution would be very difficult, but it would have an incredible impact on the world as a whole. Plus codes are a solution to the problem that we believe fulfil all key criteria for worldwide adoption. We will present the criteria, plus codes themselves, and invite you to join us on a mission to fix addressing for four billion people for the benefit of everyone. We intend to see it through.

13:45

Managing delivery locations with a geographic information system (GIS)

Rodney Conger
Consultant
ESRI
USA
Companies are looking for ways to increase the profitability of last-mile delivery services while at the same time striving to improve or maintain the quality of service to end customers. In this presentation we will look at information about delivery locations that could be analysed and managed through a GIS and how this information can be used for planning high-quality, efficient delivery experiences.

14:00

Digital Door Numbering (DDN) – a street and door numbering technology being implemented in India

Parikshith Reddy
Director
Zippr Pvt Ltd
INDIA
DDN is a patent-pending GIS-based solution that is being adopted across state and city governments in India as an alternative to the age-old addressing systems that do not account for rapid growth and redevelopment. DDN is a nine-character code that works as both a physical and digital ID for a door. It is built on the hierarchy of locality>street>building, enabling a unique address for every door and accounting for unplanned growth and enabling a singular format of addressing across a country/territory.

14:15

Presenting a native model of development the G-NAF project in Iran

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Access to an exclusive and standard geo-referenced address will improve the quality of urban services in economic, social and environmental terms. In this regard, Iran has always been one of the pioneers of the G-NAF project. Hence in this thesis, after recognising G-NAF in Iran and other implemented successful cases, I investigated the present situation of addressing the premises in Iran; then, based on available documents and G-NAF expert opinions, the required primary components to implement the project were extracted, the importance and priority of final components were determined, and ultimately, the proposed model and its implementation method were submitted.

14:30

Q&A and Discussion Panel

15:00 - 15:30

Break

15:30

Global addressing and permission-based shipping to email, cell number, social ID

Santosh Gopal
CEO/founder
Ship2MyID
USA
We are exploring possibilities with UPU to fundamentally change the way addresses are created or managed. Current addressing challenges include: inability to ship without an address; privacy concerns in sharing addresses; changes of address; 50% of the world's population have improper addresses. This presentation will discuss the future of addressing in a digital or social world. Such platforms can allow shipping to any cell number, email, or social ID or GIS location. 100% privacy and control for consumers. No more issues related to changing addresses. Every deliverable location on Earth can be addressed. Empowers social commerce and fraud prevention, direct mailing ad cross-border shipping.

15:45

Last-mile delivery - precise and personalised

Guy Davenport
CEO
Locpin Ltd
UK
Increasingly demanding customers and the continued rise in e-commerce traffic are heaping further pressure on last-mile delivery. In short, customers now expect their parcels to be delivered when and where they want them. Available globally, Locpin's patent-pending mapping software empowers the customer to provide precise, GPS-accurate location data and delivery preferences in just a few seconds. There is no need for any new address systems, protocols or codes, as the data is automatically linked to the the customer’s mobile phone and email address. The Locpin solution enables a personalised delivery experience whilst improving operational productivity.

16:00

Postcodes in a GPS and international eCommerce era

Alan Kilduff
VP and head of digital service development
Escher Group
IRELAND
The history of most postcodes pre-dates both GPS and eCommerce – what are the innovations possible to address the shortcomings now evident ? We have an example of a brand new Postcode system for this era which was recently launched, ideas from the UPU for handling international addresses for global eCommerce trade, and we have technology from Escher to help track cross border eCommerce shipments as a buyer and a seller.

16:15

What can an address be?

Patrick Cannon
Project management director
Addressing Homes LLC
USA
What is an address? A basic question that receives various answers. What can an address be? A question that is now beginning to be explored. To create a national addressing infrastructure means to understand what an address is and what it can be used for. In our presentation we will explore both of these questions and show how our AimLocate software creates national addressing infrastructure that can be understood by anyone knowing north, south, east and west. This software benefits nearly all arms of government, the private sector and NGOs.

16:30

Location intelligence – meeting the challenges of hard-to-address places

Matthew Furneaux
Global commercial director
Loqate, a GBG solution
UK
Today, over three quarters of the global population live without a dedicated postal address. The astounding lack of location identity for 75% of the world contradicts the fact that over half the planet now has access to the internet. As technological disruption opens up new channels for communication, commerce and development, it is critical to give everyone the same opportunity to be reached. In this session we will draw on some of the findings from the latest Forrester Research report, Location Intelligence Drives Competitive Edge in the Digital Age (commissioned by Loqate). These findings reinforce the reality that today location is far more than just an address. The ability to assign a location identity to a person enables them to participate in modern society, whether it’s shopping online or signing up for a bank account. With over 13,000 clients in more than 30 countries, Loqate will share a unique view of the landscape, and how we’re helping postal organisations develop innovative ways to reach customers using the power of location intelligence.

16:45

Q&A and Discussion Panel

Kopenhagen 3 Exploring New Frontiers
13:00 - 17:00

With the impact of digital disruption and emerging intelligent technologies, including autonomous vehicles, AI and blockchain, along with booming e-commerce market opportunities and wide scope for diversification, new frontiers are opening up for all players in the postal and logistics eco system. Leveraging network strengths, trust, brand and market reach, what new opportunities are opening up for traditional postal companies to explore new profitable and sustainable business? This new book, being published at Post Expo, includes contributions from 34 thought leaders from 22 countries around the world with their unique insights and perspectives on how this global industry sector is rapidly evolving and progressively being re-shaped. Come and hear some of the authors and discuss what is happening at the frontiers!

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

13:15

Artificial Intelligence: a new frontier for the express and postal sector

Olaf Klargaard
Group innovation director
DPD
FRANCE
The paper provides use cases for posts, such as direct use of artificial intelligence in volume prediction and route optimisation. It also shows that AI can be a key accelerator for posts’ transformation into consumer-oriented digital companies, avoiding commoditisation with new services based on AI (e.g. new sales and service channels, such as chatbots).

13:30

The Fourth Industrial Revolution

Richard Wishart
Enterprise solutions architect
Delivery Management
UK
Artificial intelligence, machine learning and autonomy are already driving tectonic changes in the way that we do business. This is sometimes called the 4th Industrial Revolution (4IR), and Richard Wishart will explain what it is and why it will be so disruptive. The societal implications of 4IR will be massive, and old-fashioned IT will be completely disrupted as a result. Of course physical parcels will still need to be delivered, but everything else will change. Are you ready? Where do you start?

13:45

Blockchain and postal operators: risks and opportunities

Alain Roset
Director
La Poste
FRANCE
Blockchain has been defined as an autonomous trust provider for transactions management based on algorithms. Are the daily thousands of transactions implemented by the postal operators with their retail and delivery networks old fashioned? After a short definition of blockchain, a description of some use cases, and an analysis of the strengths and weaknesses of the new technology, we discuss how POs must adapt to tackle this new challenge.

14:00

Why robotics is a key driver for eCommerce in 2020’s

Richard Hagen
Account director
Prime Vision BV
NETHERLANDS
It's a crucial question: "Why is robotics a key driver for e-commerce in the 2020s?" The question, "How will robotics be a key driver for e-commerce?" is much more straightforward. We can all imagine a future in which a robot will deliver our mail or a drone will knock on our front door. Put another way: Will robotics be a key driver? Simple. The answer is yes. Definitely. But the bigger question is why robotics is a key driver for e-commerce.

14:15

Drones, robots, and self driving vehicles: reshaping the logistics industry

Matthew Wittemeier
Marketing manager
INFORM
GERMANY
Drones, robots and self-driving vehicles seem to have become weekly discussion topics for the logistics industry. With major players such as Amazon, Google, DPD, UPS and even 7-Eleven committing serious resources to the development of the technology, there is consensus that the technology will play a crucial role in the future of the transport industry. If we accept this argument, then as an industry we must begin to consider the way this will impact delivery organisations around the globe so we can start to prepare our systems, processes and people for what's to come.

14:30

Postal goes digital - Digitization is changing postal logistics

Erwin Lenhardt
Vice president logistics
T-Systems
GERMANY
Digitisation will impact the postal industry in various ways: it will help to further automate the logistics chain, it will change the customer interface and experience with the post, it will change how people inside the post work together and the way posts collaborate with other stakeholders in the market. Thus, digitisation is not only an issue for the CIO but also for all postal management. The presentation will give an overview and provide some examples of how digitisation is changing specific postal areas.

14:45 - 15:15

Break

15:15

Innovate or perish

Darko Atijas
Sales director
Neopost Shipping
UK
Every aspect of commerce and supply chain is being disrupted. Consumer technology is driving increased consumer expectations. Commerce is becoming more and more fragmented and fuelled by huge investment in e-commerce, supply chain and in-store technology innovation. The pace of change is increasing, and only businesses willing to take calculated and regular risks will survive in an increasingly competitive landscape.

15:30

Addressing the digital age

Anne-Claire Blet
Partnerships director - head of governments and national infrastructure
what3words
UK
Still too often postal operations follow a very fixed flow: deliveries are made at the same place, at the same time, by the same post(wo)man. Today’s customers are changing the game and decide where and when their parcel should be delivered. To beat the competition and offer delivery-windows and beyond-the-street delivery places, new delivery options need to be offered – better addresses included. what3words’ customer-centric addresses enable CEP companies to fulfil those orders more efficiently, finally delivering on their promises.

15:45

The coffee machine: Big data – a chance for postal companies?

Niels Delater
CEO
Spectos
GERMANY
Postal and parcel companies are producing an abundance of data every day. But how to define and utilise relevant data for better operational efficiency and service quality? Spectos has specialised in measuring delivery processes end to end with modern technologies. This data is intelligently analysed and delivered via customised dashboards to help transform postal operations into data-driven, customer-centric services.

16:00

How postal services will meet customer demand in future cities

Dr Ruth Eberhart
Global soutions - postal sector
SAP
AUSTRIA
There is substantial transformation from investment taking place as customers demand a greater level of service from their delivery service providers. This will have even more impact in future cities where delivery hubs are opened to restrict traffic and give priority to clean vehicles. We will discuss the SAP Blueprint for the Intelligent Enterprise supporting postal services to drive connected and responsive postal delivery flows combining services across all industries, thus moving to proactive, customer-orientated, predictive B2Me postal services.

16:15

Where to? The postal business dilemma

Elmar Toime
Chairman
Postea Group
USA
What is the longer-term future of the postal business and national postal operators? It is a dilemma because of the disconnect between government public policy and regulation, market demands and management responsibility. Are there interventions that could be made today to resolve the question of postal sustainability? And what really is the core business of the post?

16:30

Official book launch – champagne celebration of publication

Kopenhagen 1 & 2 The expanding financial services landscape
14:00 - 15:45

Postal companies with their extensive reach, trusted brand and wide network into rural communities are the ideal platform for providing new and expanded financial and payment services, to drive economic growth, enable greater financial inclusion and provide smarter remittance systems for migrant workers. New financial technology and mobile applications are accelerating the development of this market.

Moderator

Michel Stuijt
CEO
Eurogiro AS
DENMARK

14:00

The need for post(bank)s to embrace digital financial solutions

Michel Stuijt
CEO
Eurogiro AS
DENMARK
In order for posts and postbanks to increase their revenue and profit, it is imperative that they embrace digital financial solutions geared towards the needs of their clients. In the presentation, trends, market developments, challenges and solutions will be presented, along with a suggested way forward.

14:15

Going beyond parcel delivery: financial services opportunities for postal organisations

Amir Wain
CEO
i2c Inc
USA
Consumers have embraced the digital economy that has caused disruption in the postal industry. Total mail volume has fallen by over 25% over the last decade, with the core mail business less than 50% of global industry revenue. Postal organisations need to transform their business models to stay relevant in this dynamic environment dominated by digital technologies and services. Revenue diversification strategies can transform the postal value proposition by expanding growth and revenue, giving postal organisations a unique opportunity to leverage existing consumer relationships, brands and distribution networks to deliver a new set of financial services and payments solutions.

14:30

Click, pay and collect – e-finance

Ricardo Capucio Borges
CEO and co-founder
Conta.MOBI
BRAZIL
Escrow facilities have become an essential and secure payment solution for e-commerce, speeding up transactions at lower costs. Click, pay and collect services allow you to buy or sell safely with cash, without the risk of chargebacks, providing a secure payment solution that collects, holds and disburses funds, linking cash only customer's to the digital world. Specially for underserved markets, this technology unlock big opportunities for e-commerces, post offices and users, helping to implement financial inclusion around the world.

14:45

Welcome to the first stock exchange in the postal world

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Postal Stock Exchange is the first real stock exchange in the postal business, with our 17 members of the Postal Operators Network (PostNL, Asendia, Royal Mail, DPAG, Austrian Post, etc.) and our database of 10,883 rates. On our postal operator-dedicated interface, you can buy or sell with all 17 operators. It is business by professionals, for professionals. Since starting one year ago, we have already processed around one million items a month worldwide, and our platform is growing by about 15% a month. It is free and virtuous. Welcome to Postal World 2.0.

15:00

The power of the post office in financial inclusion

Hans Boon
CEO/MD
PostFinance International Development BV
NETHERLANDS
The presentation will review the current state of play of post offices in financial inclusion and the challenges and issues to advance digital financial inclusion in rural areas by leveraging the existing postal infrastructure. In most parts of Africa, Asia and Eastern Europe the main business of the retail network of post offices is delivery of financial services. There is much potential for further diversification and opportunity for growth in responding to the needs of the un(der) banked. The main challenges to capture that potential in governance, management, marketing, staff, technology and finance will be highlighted.

15:15

Q&A

Day 2: Tuesday 9 October

Room 1 Strategic Directions
09:00 - 12:45

This session is developed in cooperation with the International Postal Corporation. The postal, parcels and logistics industry is in a perfect storm of digital disruption, with fast changing and growing markets in e-commerce, both domestic and cross-border, but with many different players, large and small, are also entering the market. At the same time as sector boundaries dissolve, there are new opportunities to diversify into other domains, with partnerships and collaboration. How much focus should be spent on shoring up core business compared with exploring new directions? What are the strategic options available? Hear from some of the business leaders and join the discussion.

Moderator

Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY

09:00

Welcome to Hamburg and Germany – Opening Address from Deutsche Post / DHL

Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY

09:15

Challenges and opportunities for posts: the path towards 2025

Holger Winklbauer
CEO
International Post Corporation
BELGIUM
Holger will look at the main challenges and opportunities for the postal sector deriving from the increasing digitisation of society and the emergence of new disruptive business models. Digitisation continues to drive the structural decline in traditional letter mail volume while boosting demand for lightweight e-commerce packets. Cross-border e-commerce is growing rapidly, with its global value forecast to increase from US$293bn in 2016 to US$1,067bn by 2021. Cross-border e-commerce is increasing at a more rapid pace than domestic e-commerce. Holger will outline how posts can best answer the needs of cross-border customers and e-retailers.

09:30

Korea Post's response to the fourth Industrial Revolution

Seong Ju Kang
President
Korea Post
KOREA
Korea Post has a number of initiatives for applying the fourth industrial revolution technologies to postal business. It has developed a future-based logistics system using advanced technologies such as AI, IoT, drone delivery, and more. It also has projects on financial services including fintech, robo-advisor and block chain technologies. The presentation will review the fourth industrial revolution, and share Korea Post's experience and future strategy.

09:45

Trends of the postal and express delivery sector in China

Junshan Zeng
Director general
The Development and Research Center of State Post Bureau
CHINA
With a focus on the latest trends and characteristics of the development of the Chinese postal and express delivery industry, the speech will analyse what the prospects and changes in market demands in the postal and express delivery industry require of the sectoral supply, and how the industry responds, shifting its attention from speed to quality. This paper also deliberates on what China's development provides as impetus and resources for the global postal and express delivery industry, and how they are tapped and utilised to infuse dynamism in the sector.

10:00

Future Air Postal Accounts Settlement System

Frederic Leger
Director products, airport, passenger, cargo and security
IATA
SWITZERLAND
More than 100 years after the first airmail flight, airmail remains an important means of global communications. However, a lack of a standardised tools or a platform for the invoicing and settlement of charges between airlines and postal authorities is creating challenges. With support from the airlines, key postal operators, UPU and IPC, IATA is working in partnership with aviation and postal industry stakeholders to address these issues through the creation of PASS (Postal Accounts Settlement System). PASS will produce standard invoices for postal operators as well as automate invoicing and payment processes, facilitate the reconciliation process and enable online dispute resolution. PASS will provide a platform to enable the use of common standards and automate the large volumes of airlines' postal billings and settlements that today are processed bilaterally and largely manually, leading to multiple discrepancies, inefficiencies and higher costs. Airlines and postal operators will all benefit from common, standardised processes and an automated industry platform to assist billing and settlement of transactions. The presentation will discuss the evolution of digital finance, the current business model, the future business model and the benefit to the industry.

10:15

Q&A

10:35 - 11:00

Break

11:00

Delivering the future, with just 3 words.

Anne-Claire Blet
Partnerships director - head of governments and national infrastructure
what3words
UK
Insufficient addressing is costing postal and logistics companies billions every year. Delayed and failed deliveries are costly and subsequent attempts to re-deliver are resource-intensive. Legacy addressing systems are challenging posts’ ability to offer time-sensitive delivery windows and to service places beyond the street. Their operations and brand image suffer, giving competitors a chance to thrive. With its global addressing standard, what3words is the easiest way to talk about location and provides a solution to these challenges. It has divided the world into a grid of 3x3m squares and assigned each one a unique address made up of just three words from the dictionary – a three-word address. From loading docks to delivery safe places, from side entrances to rural areas, everyone and everywhere has a precise address that’s easy to navigate to. In a near future made of driverless cars, unmanned delivery vehicles, voice-assistants, same-hour deliveries, ever increasing cross-border e-commerce and environmental restrictions, improving the way we talk about delivery location will be critical. what3words will discuss why better addresses can’t be overlooked and how it is helping the CEP industry innovate and improve its quality of service.

11:15

Transformation of postal administrations

Carsten Leuters
Director
KPMG AG
SWITZERLAND
Postal organisations in developing countries need to develop their services, products and organisations towards a modern approach to cover the challenges of declining mail volume while e-commerce increases rapidly. Government-owned organisations tend to move into more commercially orientated companies, but often they are unable to formulate a strategy and vision for how to meet growing customer demands and service obligations.

11:30

Universal postal industry as a real-time economy enabler

Sander Aasna
Head of infologistics business area
Omniva
ESTONIA
The UPS providers can play a key role for society in the real-time economy era. For centuries, postal services providers have been trusted parties, and this is no different today. There is an opportunity to grow and ways to become valued partners for our customers. Digital commerce and e-governments are in need of third parties as trusted brokers for infologistics. What can the role of UPS be in the real-time economy era and what are the business opportunities?

11:45

How technology helps a post office process one billion shipments

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA
A case study to demonstrate the successful cooperation between postal operators and a Silicon Valley technology company. We will highlight our achievement with two postal operators, the United States Postal Service and France’s La Poste. The presentation will dive into the enablement power of a technology platform that serves merchants of all sizes, while at the same time offering connectivity to solution providers to deliver a comprehensive and successful e-commerce ecosystem with a postal operator as its primary carrier.

12:00

How posts and cross-border Customs can save lives (drug enforcement), secure intellectual property and minimise violence (gun and illegal items) through advanced fraud analytics

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
This presentation will act as a how-to guide for CEOs, PMGs, and directors of delivery and Customs cross-border organisations. Drug overdoses and smuggling are rampant, the illegal gun trade is growing, IP is under attack and e-commerce growth makes it unsustainable to review and x-ray every package for risk identification. Risk-based analytics programs can save lives, minimise criminal activities and secure intellectual property.

12:15

Q&A

Kopenhagen 1 & 2 Regulation and Policy
09:00 - 12:15

In a wholly liberalized market in Europe and with traditional postal services in decline, what is the role for continuing regulation? Does the USO still have a purpose - or should it be re-defined or abandoned? Should the scope and remit of the postal sector be defined by politicians and law-makers of by the market?

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

09:00

When technology and regulations enable parcel and postal services

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
The presentation will give an overview of the technology and regulations (European and global levels) evolution to the benefit of the users and the market players. How will regulators contribute to the new cross-border parcels directive? What will be the main challenges and opportunities to address with the new postal directive? How to promote a competitive EU postal single market? How to empower and protect end users? How to promote a sustainable provision of the universal service?

09:15

Reviewing the postal services directive by e-commerce sector

Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
We all anticipate the review of the European Postal Services Directive by the next European Commission starting the second half of 2019. What are the e-commerce sector's expectations of delivery in the next five years? Issues to be covered will include cross-border pricing, track and trace, VAT collection, packaging, best practices, imports from developing nations.

09:30

Postal regulation in the digital economy

Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
"Hyper-connectivity, cloud-computing, drone technology, artificial intelligence (AI), robotics, smart cities and smart products have created a world where the traditional boundaries of products vs. service offerings no longer exist. Individuals, businesses and societies are connecting in real time, creating a world that is more collaborative, intelligent and responsive." (Brent Potts, senior director of industry marketing, SAP - 2018.) But what does this new digital era actually mean for the postal sector, and what are the policy and regulatory implications that must be taken into consideration to ensure that the sector continues to contribute meaningfully to socio-economic development and the wider economies of developing and developed countries in such an environment? This presentation aims to stimulate thought among postal stakeholders (particularly regulators and policy makers) on the future of the postal sector in a world that is characterised by a myriad of technological advancements, by exposing some of the characteristics of the digital economy and analysing their possible impacts on the postal industry. These possible impacts are then discussed in the context of creating future-oriented policy and regulatory ideas that may be considered in order to have a more proactive rather than reactive regulatory posture that facilitates rather than stifles innovation.

09:45

A projection of market and regulatory needs in the next 20 years

Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
This presentation will look at traditional postal services, in the context of 20 years of established postal universal obligations guaranteeing service at least five days a week, nationwide. Trends during this time include email and mobile data emerging to reach near ubiquity today, along with the reconsideration of telecommunications USOs. A number of European countries have pursued a reduction in scope and frequency of postal USO services. The presentation will conclude with a projection of market and regulatory needs in the next 20 years, based on our sector’s historical evolution.

10:00

How to regulate declining mail markets: trends and challenges in Europe

Alex Kalevi Dieke
Director
WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
GERMANY
Key elements of postal regulation in Europe were codified in the late 1990s and the first years of the new millennium. Those elements of regulation include standards for universal service, price regulation, authorisation/licensing and consumer protection. With the advent of digital services and social media, the role of the postal service has changed for consumers. However, postal laws and regulation generally have not changed. At the same time, the decline of mail volumes is changing the economics of the postal business, and puts traditional models at risk. This presentation will briefly summarise trends in postal markets and operations, and go on to analyse the challenges that result for postal regulation. It will discuss and evaluate the different approaches taken by the EU Member States, and identify key challenges for the future. The presentation will be based on WIK's 35 years' experience in postal market and postal policy research, and the company's experience as an advisor to the European Commission, regulators and ministries across Europe.

10:15

The UPU’s Universal Postal Service – will the postman continue to ring?

Siva Somasundram
Director, policy regulation and markets
Universal Postal Union
SWITZERLAND
The presentation will provide an overview of the Universal Postal Service (UPS) secured by the international treaty frameworks of the UPU and the nexus between the UPS and the national universal service obligations of the UPU’s 192 member countries. In the context of increasingly liberalised postal and logistics markets and the unfolding impacts of digital substitution and e-commerce, the presentation will explore the challenges and opportunities faced by the UPS and consider its ongoing role and relevance. Attention will be drawn to several of the UPU’s key policy and regulatory responses in order to give postal stakeholders some fresh insights on the UPU.

10:30 - 11:00

Break

11:00 - 12:15

Panel Discussion

Siva Somasundram
Director, policy regulation and markets
Universal Postal Union
SWITZERLAND
Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
Alex Kalevi Dieke
Director
WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
GERMANY
Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM

Room 3 PostalPitch & Startup Day
09:00 - 17:00

At PostalPitch, startups present their products and solutions that have a unique value proposition with the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about these innovations in a unique setting, with startups being given five minutes to present their innovations and a jury discussing with them for another five minutes. This will allow delegates to hear about many startup innovations in one condensed format, with a jury analysing the value and potential of those innovations. At the end of the session, the jury will select the Award Winner, which will be the startup offering a product or solution that corresponds best to the award criteria. In addition, alternating panel discussions with industry experts will highlight current best practice when it comes to successful cooperation models between postal/logistics companies and startups. The panels will reflect on concrete cases and cooperation models and will also discuss whether political, legal and regulatory frameworks support the implementation of new technologies and innovations.

Moderators

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE
John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

09:00

Introduction and Welcome

09:15 - 10:15

Panel Discussion: Partnership models between start-ups & the postal/logistics companies

Postal and logistics companies have to be innovative, agile and develop services and solutions that correspond to the ever changing demands of their customers. It becomes increasingly important to survey the markets for new technologies and innovative solutions and to identify startups that can provide them. The panel will discuss the importance of startups for the postal and logistics sector, what successful cooperation models look like as well as venture opportunities for the postal and logistics sector.
Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY
Olaf Klargaard
Group innovation director
DPD
FRANCE
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
Kumardev Chatterjee
CEO
Unmanned Life
UK

10:15 - 10:45

Break

10:45 - 10:45

Judges of the PostalPitch Startup Competition:

Dr Clemens Beckmann
Executive vice president - innovation
Deutsche Post DHL Group
GERMANY
Elmar Toime
Chairman
Postea Group
USA
Sue Barton
Independent postal advisor
Accenture
UK
Khalil Daoud
Chairman and managing director
Liban Post
LEBANON
Olaf Klargaard
Group innovation director
DPD
FRANCE
Karlijn Krol
Startup scout
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
Laura Hill
Marketing principal
FedEx
NA1
Tulsi Patel
Senior ventures associate
Plug and Play
USA
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform

10:45

Startup presentations / Startup Avenue

Marc Schmitt
Evertracker
GERMANY
Natalia Tomiyama
Co-founder
Nüwiel
GERMANY

11:00

PostalPitch: Pitching Session One - Customer experience and delivery efficiency

Jonathan Bouaziz
CEO
Citodi
FRANCE
Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
Robert von Arx
Modum
SWITZERLAND
Tony Kells
Sales and marketing director
Locpin Ltd.
UK
Florian Schimandl
Managing director
Smartlane GmbH
GERMANY
Charles Bullock
Channel partner director
Localz
UK
James Westlake
Chief revenue officer
Localz
UK

12:15 - 13:30

Lunch

13:30

PostalPitch: Pitching Session Two - Enablers and new revenue streams

Keith Sheridan
Chief executive officer
RANlytics
AUSTRALIA
Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Ted Shanley
President - founder
eCom Label Solutions
USA
Tobias Heyer
CEO and co-founder
DepotCity
GERMANY
Santosh Gopal
CEO/founder
Ship2MyID
USA

14:30 - 15:30

Panel Discussion: Paving the way for new technologies | public & regulatory challenges

New technologies and trends shape the developments in the postal market. Drones, autonomous solutions, block chain, digitization, crowd-delivery are only a few examples of those new trends and technologies. However, there are risks and challenges involved, including security concerns or legal and regulatory questions. What is needed to cope with those challenges? What framework is needed to give postal and logistics companies as well as their customers security and clear rules? Will the current approaches from the public side create an environment in which those technologies can flourish for the benefit of all?
Sue Barton
Independent postal advisor
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
David C Williams
Governor
US Postal Service
USA
Juan José Montero
Professor
Universidad Nacional de Educación a Distancia (UNED) & European University Institute (EUI)
SPAIN
Tulsi Patel
Senior ventures associate
Plug and Play
USA

15:30 - 16:00

Break

16:00

PostalPitch: Pitching Session Three – Smart moving: robotics, autonomous and more

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Vieran Hodko
Business development
ONO
GERMANY
Daniel Laury
CEO
Udelv
USA
Dr Arne Kruse
Managing director
Rytle
GERMANY
Audrey Goodwater
Consultant
DroneDek
GERMANY

17:00 - 17:00

Awards will be given at the Post Expo Award Ceremony at 5pm on Wednesday 10th October

Room 2 Innovation and options in the last mile
09:30 - 16:45

E-commerce volumes still grow, and last mile operations have become the main battle ground, but also opportunity for innovation, in parcel delivery. The big challenge is to provide a wide range of delivery options - including PUDO, lockers, On demand or customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items - at a very low price, in the face of strong competition and with extremely demanding customers, both e-tailers and recipients. What kind of innovative and cost-effective solutions can postal and parcel companies use to meet this massive challenge?

Moderator

Patrick van Lammeren
Managing director
E-Biss International
BELGIUM

09:30

Solving last mile with crowd

Ari Kestin
CEO
Nimber
SWITZERLAND
Delivery to the home, the last mile, is one of the most challenging aspect of logistics. By 2022 it is estimated that over 20% of all non-grocery retail revenue in the EU will come from online, and many of these purchases will be delivered to the home. Nimber is building a last-mile delivery network to solve the challenge of delivering to the home, replacing and complementing incumbent solutions.

09:45

The seven steps to building state-of-the-art delivery operations

Yuval Tori
Head of Europe
Bringg
ISRAEL
The delivery market has undergone drastic changes over the past few years, with customers expecting seamless experiences and fast deliveries that arrive at the time and place that is most convenient for them. This presentation will discuss the best practices required to achieve logistical excellence across a delivery ecosystem, including how to: optimise operational efficiency and the customer experience; streamline processes while reducing related operational costs; provide full visibility and open communication using technology; customise customer experiences to build long-term loyalty.

10:00

Getting the last-mile sustainable: a guaranteed frequency instead of express delivery and an efficient and effective return solution.

Dr Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
More and more postal and parcel companies focus on streamlining their B2C supply chains and delivery networks on Day+1 deliveries. This means that products are shipped as an "Express Day+1 delivery", while consumers clearly indicate that they prefer a guaranteed fixed time frame each week, over speed. In this presentation, the focus will be on which strategic choices BD myShopi is taking to reform its network to a sustainable last-mile network based on a fixed frequency delivery network in favour of a Day+1 delivery network. Innovative concepts to make the return flow more environmentally friendly for consumers, shippers and couriers will also be presented.

10:15

How Swiss Post achieved last-mile cost reduction through dynamic routing

Bastian Schilling
Marketing and project manager
GIRO
CANADA
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Challenged by increasing demand for same-day delivery and the need to include mail-item pick-up and delivery orders in last-mile operations, Swiss Post responded by implementing dynamic-routing solutions to achieve operational efficiency. Costs were reduced by 6% for evening deliveries and 18% for Saturday deliveries within the first year of deployment. Unifying planning processes and ensuring that the routing software met the complex operational requirements were key success factors. The presentation will outline the project approach, as well as sharing results and lessons learned.

10:30

Mailbox reborn

David Muntañola
Chief revenue officer
Citibox
SPAIN
Over the past two years, Citibox has developed a very disruptive technology: an operating system that transforms analogue mailboxes that only receive letters, into smart and intelligent mailboxes enabling them to receive all e-commerce packages smoothly and freely. Citibox is neither a mailbox nor a lock. It is a new operating system that is able to integrate with all mailbox manufacturers on the one hand, and carrier companies on the other.

10:45 - 11:15

Break

11:15 - 12:30

Panel Discussion

Ari Kestin
CEO
Nimber
SWITZERLAND
Yuval Tori
Head of Europe
Bringg
ISRAEL
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Bastian Schilling
Marketing and project manager
GIRO
CANADA
David Muntañola
Chief revenue officer
Citibox
SPAIN
Dr Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM

12:30 - 14:00

Lunch

14:00

Last-mile delivery digitisation and optimisation in Europe and Southeast Asia

Michael Löhr
Founder and managing director
Tiramizoo GmbH
GERMANY
Founded in 2010, Tiramizoo is one of the pioneers of last-mile and same-day delivery solutions in metropolitan areas. Key to its success is a complete digitisation of all necessary processes and the development of powerful optimisation technology, which has been proved to create up to 30% efficiency gains for urban delivery routes. As one of very few same-day delivery providers, Tiramizoo operates a delivery platform for more than 1,000 retailers in more than 160 Germany cities, and at the same time is licensing its software via a partnership with Shell Digital Ventures to fleet operators in Southeast Asia. The initiative, called Shell Connected Freight, includes whole inner-city distribution logistics, from ordering and dispatching to delivering, for mega-cities such as Manila in the Philippines. With this deep local logistics understanding and existing technology, Tiramizoo is going to expand internationally with a scalable SaaS (software as a service) solution for urban logistics providers.

14:15

Reinventing last-mile deliveries

Daniel Laury
CEO
Udelv
USA
Udelv has created a custom-made vehicle that has never been seen before. It is a first-of-its-kind vehicle that is entirely focused on closing the gap to fully driverless delivery applications. Udelv is positioned to revolutionise transportation. It took e-commerce nearly 20 years to achieve 9% of total retail sales; experts predict that it will take less than 10 years to achieve 40%. There are six million last-mile delivery vehicles on US roads today; how many more will that be globally by 2026? Udelv is making history today by reinventing last-mile deliveries.

14:30

ANGEL Last Mile – welcome to parcel delivery 4.0

Doreen Brodersen
COO
Angel Last Mile GmbH
GERMANY
Angel Last Mile is an innovative CEP-service provider that is able to combine sustainability with customer convenience in parcel delivery through the existing infrastructure of its partners in metropolitan regions. Online shoppers benefit from greater customer convenience and no longer have to be bothered by unsuccessful delivery attempts. E-commerce providers and local retailers are able to differentiate themselves from their competition by offering time-definite delivery aligned with their customers’ needs (availability?) while achieving a competitive advantage. Finally, Angel Partners have the opportunity to enter a new market, increase the utilisation of their capacities and create full-time jobs.

14:45

Q&A

15:05 - 15:30

Break

15:30

Last mile – parcel lockers are part of the solution

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
Parcel lockers are the best way to offer 24/7 service (based on experience in the Chinese market). The presentation will outline where to place a parcel locker, and who should have access. It will also discuss small sorting solutions to prepare the parcels for the courier.

15:45

myRENZbox – secure and safe

Stefan Würtemberger
Chief digital officer
Renz Service GmbH
GERMANY
The myRENZbox solution is a parcel box system that offers an open platform for all parcel service providers to enable customers to receive and send parcels from home. This platform gives parcel service providers the ability to integrate their individual delivery processes into the platform according to their requirements. In addition, Renz Service also covers all requirements for intralogistics and click-and-collect customers. This is offered throughout Europe.

16:00

Smart terminals – added services for last-mile border

Juan Lozano
CEO
Sistemas Kern
SPAIN
The current model of locker use doesn’t use the space efficiently enough. Kern has developed a range of apps to ensure the best-possible use of the lockers all the time, and not just during Black Friday and other such spikes in volume. These apps make it possible for several courier companies to deposit in the same locker. Furthermore, they enable, for example, a mixture of refrigerated and non-refrigerated use in the same installation, use of the lockers for sampling products and much else. The presentation will explain how these apps can make investment in locker installations a more profitable experience.

16:15

Q&A

Marseille Utilising drones in delivery, automation and logistics
09:00 - 13:00

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

The UAS Integration Pilot Program

Ian Ross
FAA representative to Western & Southern Europe, and Israel
Federal Aviation Administration
FRANCE
The United States’ Unmanned Aircraft System (UAS) Integration Pilot Program (IPP) is an opportunity for state, local and tribal governments to collaborate with private-sector entities, such as UAS operators or manufacturers, to accelerate safe UAS integration. The IPP will allow us to continue to push the operational envelope while also connecting the American federal government with local communities to gain input on the best way of marrying their interests with federal interests. The presentation will also focus on the IPP participants and their activities, highlighting individual projects and the expected benefits.

09:15

Interagency Supply Chain Group (ISG) supporting supply chain efforts using UAS technology

Sara De La Rosa
Unmanned aerial systems (UAS) coordinator
Interagency Supply Chain Group
USA
The Interagency Supply Chain Group (ISG) was established in 2014 to provide better coordinated and more effective support to country efforts to ensure sustainable access to high-quality essential health commodities. The group comprises 15 global agencies actively involved in supporting supply chain efforts across all disease areas. In June 2018 a UAS Coordination Secretariat was established, hosted by The Global Fund and UNICEF, in agreement with seven of the major donors involved in providing supply chain support to countries: DFID, USAID, GIZ, Bill and Melinda Gates Foundation, The Global Fund, Gavi and UNICEF. The purpose of this coordination is to: promote strategic alignment across investments to ensure positive impact, both economic and societal; support in-country coordination of in-country supply chain investments and activities supporting sustainable business models and local capacity building; develop collaborative projects across participating agencies.

09:30

An action plan for making drone deliveries a reality

Dr Joe Polastre
Head of product, Altiscope
A3 by Airbus
USA
With innovative new aircraft and flight capabilities emerging, autonomous aircraft will soon be transporting people and cargo around the world. Integration of delivery organisations into the broader drone ecosystem requires a comprehensive blueprint – a roadmap to enable new kinds of delivery operations to flourish while ensuring the airspace of tomorrow remains as safe as it is today. Airbus, as one of the world's largest aircraft manufacturers, is focused on safely integrating cargo delivery drones and flying air taxis into our skies alongside today’s commercial aircraft. To take to the skies, delivery organisations will need drones with requisite capabilities, partnerships with airspace service providers to handle flight logistics and regulatory compliance, and planning to ensure operational safety. We’ll dive into this blueprint and show how widespread drone deliveries are within reach.

09:45

Developing a global framework for unmanned aviation

Philip Dawson
RPAS and UAS policy consultant
International Civil Aviation Organization
CANADA
The International Civil Aviation Organization (ICAO) is a Specialised Agency of the United Nations with a mandate to develop international standards that are binding on the 192 Member States. ICAO began working on standards for complex remotely piloted aircraft engaged in international navigation in controlled airspace over 10 years ago. More recently, it has been instructed to lead the harmonisation of national regulations for small unmanned aircraft systems (UAS) operating domestically. This presentation reviews ICAO's work developing a global framework for unmanned aviation, including small UA at low altitudes in urban environments, and anticipates challenges posed by international 'drone' delivery.

10:00

Drones in logistics operation

Grzegorz Urban
Director
PwC
POLAND
Experts from PwC analyse the possibilities of using drones in logistics and current implementations. It turns out that drones and robots will soon fill warehouse halls, partially displacing people. Logistics is struggling with a constant lack of employees. Drones can help logistics managers by reducing personnel-related problems. Stocktaking in the warehouse is manual, time-consuming and error-prone. Automating this process with the use of drones would eliminate human errors. Drones also provide numerous possibilities to improve work efficiency. Real implementation cases will be presented during this talk.

10:15

Q&A

10:45 - 11:15

Break

11:15

Potential use of drones in the postal industry

Garrett Bridgeman
Managing director - mails and parcels
An Post
IRELAND
This presentation will review the variables that will influence the use of drones in the future, including: geography; industry type; mail profile; and new expertise. It will consider whether drones will ever be economically viable and look at the next steps for drone delivery development .

11:30

Autonomous Swiss Post transport drones and their benefits for the medical sector

Andrea Marrazzo
Head of autonomous delivery
Swiss Post
SWITZERLAND
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
In early 2015, talks held with various hospitals, blood-testing laboratories and doctors in Switzerland showed the inefficiency of logistics processes used within the medical and pharmaceutical sectors. Swiss Post has been solving these problems since March 2017 using a highly available, fast and cost-efficient on-demand transportation method: autonomous transport drones. These automated devices fly at around 72km/h as the crow flies to carry urgently required medical goods quickly, cost-effectively and flexibly from A to B, thereby leading to savings of up to 80% in transport time and costs.

11:45

Delivery drones: ready for take-off

Lukas Wrede
Founder
Skycart
USA
Delivery drones will change the way goods are shipped. After years in stealth mode, commercial drones will finally take off and offer companies new opportunities like fast shipments and efficient operation. What does it take to set up a drone operation for your business or municipality, which participants are involved, when will we see delivery drones in the sky and what are typical application areas? Skycart is one of the industry's leaders for delivery drones, developing solutions with partners including MHP for companies in the healthcare, postal and retail sectors.

12:00

Autonomy-as-a-Service – integrating different drones to create robust autonomous fleets

Nicholas Zylberglajt
COO
Unmanned Life
UK
Autonomy-as-a-Service is the provisioning and management of an on-demand, scalable, flexible and agile autonomous workforce, composed of fleets of different types of drones, robots and IoT devices working together to deliver Industry 4.0 solutions. The integration of various robot types (aerial, ground, hybrid) with a variety of capabilities creates robust autonomous fleets, in conjunction with other IoT devices and hardware, powering their deployment over the cloud via a single management interface both indoors and outdoors, with or without GPS, over wi-fi, 4G LTE or 5G.

12:15

Home – the last-mile end-point

Brandon Pargoe
Founder and president
Drone Delivery Systems
USA
AirBox Technologies offers secure autonomous package delivery via a smart receptacle that receives packages by truck or drone.

12:30

Q&A

Marseille Understanding Amazon means winning in the Last Mile
14:00 - 17:00

Moderator

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Marek Rozycki
Managing partner
Last Mile Experts
POLAND

Room 1 Digital Innovation
13:30 - 17:00

In the digitally dominated business environment how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as providing new ways to interface with customers and suppliers. How can vast amounts of data be analysed for better insight and decision making? How can they make use of the IOT opportunities to improve their operations?

Moderator

Gary Carroll
Managing director
Asia Pacific Post
SINGAPORE

13:30

The How to Guide for Posts to develop consumer-focused digital marketing platforms for sustainability and growth

Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA
Posts have fallen behind Facebook, Twitter and other social media outlets in reaching and touching consumers digitally and improving insights into consumers. The goal of this presentation is to provide a ‘how to’ guide to developing physical and digital hybrid marketing platforms linked to mail and parcels and generating new revenues while creating invaluable knowledge on end customers for future product development. Its audience includes CEOs, PMGs, CMOs, and directors of delivery organisations.

13:45

Why we need to constantly improve our business: a story about agility in postal processes optimisation

Maria Lachowicz
Project portfolio manager
PostData SA
POLAND
Grzegorz Cysewski
Project portfolio manager
PostData S.A.
POLAND
The Polish Post is one of the most innovative postal providers in Europe. It is ranked 6th in the world in the Postal Development Report 2018 issued by Universal Postal Union. Innovation and flexibility are key success factors for any company as the market conditions change and technology rapidly evolves. In order to keep up the pace we need to continuously improve not only technologically but also in terms of business processes. Therefore optimisation of business processes – both internal and external – should be part of any major initiative. Many factors influence a company’s business processes – law and internal regulations, market conditions, strategy, organisational culture, employees’ habits, and so on. When you want to make a significant change in the quality of business processes, you start with the question “Why?” – why are you doing this, why are you making that, why are you doing it this way? In postal services, operations and processes there are a lot 'Whys' to ask. The rapidly evolving market requires efficiency, agility and flexibility from postal operators. It is a great challenge to meet the expectations of such a business. We will present a case study of a business process optimisation in the Polish Post where we have developed and employed a method that incorporates Value Stream Mapping, some elements of Design Thinking and the agile, iterative approach to both process optimisation and software development.

14:00

The customer-centric post

Pauline Kenna
Director of digital services
Escher Group
IRELAND
This presentation will focus on how digital innovations, e-commerce and CX are changing how consumers interact with postal operators. Posts are going through a time of change that is being led by consumers. In this presentation we will explore how posts can not only meet but get ahead of these changes. Posts can use digital tools to become customer-centric businesses.

14:15

Doing digital transformation without the buzzword bingo

Monika Plum
Business development and public affairs
Francotyp-Postalia Holding AG
GERMANY
Valerio Neri
Senior product manager
Francotyp-Postalia Holding AG
GERMANY
Digital transformation of communication and processes is not a one-time-only change, but a continuous process. Surveys have shown that companies – especially SMEs – are somehow reluctant about this transition. What are the key challenges – both internal and external? We will identify key influencing factors for successful transformation. Starting with ourselves and on the basis of customer cases, we will show how challenges can be mastered and how different roads can lead to (process) digitisation. Involvement of key users, ease of use, provable efficiency gains and seamless integration in existing processes are key success factors.

14:30

Taking complexity out of shipping

Christoph Stehmann
Executive vice president, international, SMB solutions
Pitney Bowes Deutschland GmbH
GERMANY
There is growing complexity in shipping and mailing operations, from sending parcels and fulfilling orders to bills and statements. In addition to the increasing complexities of changing rates, multiple carriers, real-time tracking and new regulations, small and medium businesses are struggling to connect physical processes with growing digital functions. Today, almost all physical sending, including parcels, is digitally initiated and tracked electronically in real time across desktop, laptop and mobile devices. The good news is new technology and cloud-based solutions are becoming available to integrate physical and digital experiences and simplify processes on one platform. Learn how to send intelligently without the need for a PhD in shipping and mailing.

14:45

Q&A

15:15 - 15:45

Break

15:45

Retrofit your mailbox network with smart IoT modules

Pero Juric
CTO
Swiss Innovation Lab AG
SWITZERLAND
The latest IoT technologies – such as low-power sensors, e-paper displays and network connectivity in combination with powerful batteries – make it easier and more economical for postal organisations to optimise and maximise their mailbox networks. By adding smart IoT modules, existing mailboxes can easily be retrofitted to become smart connected mailboxes and thus improve operational efficiencies and provide better and newer products, services and revenues as well as enhance customer experience. The presentation will provide examples of smart connected mailbox reference implementations, covering their different use cases and drivers as well as technology in place.

16:00

Digital logistics – enabling the rise of global e-commerce

Sumit Saxena
Vice president strategy
FarEye
INDIA
The European e-commerce industry will be worth €800bn by 2020. About 69% of European online buyers face problems with product ?deliveries. Therefore, it is critical for e-commerce companies to deploy a digital logistics platform that enables ?services like parcel shops and locker deliveries, ?enhances customer experience by providing ETA and live tracking,? ?and empowers managers to evaluate performance based on real-time ?customer feedback using the Delivery Happiness Dashboard. ?FarEye is enabling the digital logistics of over 100 clients globally. ?In this presentation? the company? will elaborate on how a ?carrier-agnostic SaaS platform ?increases revenue, enhances customer experience and improves operational efficiency.

16:15

Driving value and efficiency with sortation automation

Grant Miller
President and CEO
BlueCrest
USA
In today’s market, posts and carriers around the world are looking for new ways to increase efficiency and value for mail and better manage the tidal wave of parcels, all while meeting increasing demand for real-time information. Innovative sortation solutions that include the latest predictive analytics, security and control are transforming the market, enabling posts and carriers to optimise operations and deliver new services and greater value. Learn how sorting innovation is enabling posts and carriers to compete and win in the new world of global commerce.

16:30

Q&A

Kopenhagen 1 & 2 Blockchain: opportunities and implications for the postal sector
13:00 - 15:00

Famous for powering Bitcoin, blockchain is an emerging and disruptive technology that has potential far beyond cryptocurrencies. But could this encrypted, immutable and decentralized electronic ledger have the same sort of impact on posts as it has on the financial services industry? We explore how blockchain could be used by posts to improve operations, offer better cross-border co-operation, and provide new products, as well as discuss the challenges with blockchain implementation.

Moderator

Richard N Williams
Freelance journalist and postal/logistics correspondent
UK

13:00

ParcelX: The future of decentralized cross border parcel delivery

Shunri Guo
CEO and founder
ParcelX
SINGAPORE
ParcelX is the “Airbnb” of cross-border parcel delivery. It aims to create a cross-border parcel delivery ecosystem where anyone or any service provider can trust and participate. ParcelX is creating a new Blue Ocean market powered by blockchain technology, token economics and with its existing logistics network and an established market base in China, Korea and Japan.

13:15

Blockchain and postal operators: risks and opportunities

Alain Roset
Director
La Poste
FRANCE
Blockchain has been defined as an autonomous trust provider for transactions management based on algorithms. Are the daily thousands of transactions implemented by the postal operators with their retail and delivery networks old-fashioned? After a short definition of blockchain, a description of some use cases and an analysis of the strengths and weaknesses of the new technology, we discuss how POs must adapt to tackle this new challenge.

13:30

Value creator or destroyer?

Tim Bateman
Global parcel lead
Accenture
UK
There is a lot of interest in blockchain and some experiments and prototypes within the industry but are any really creating value? Done well, there is significant potential. Done poorly, these solutions have the potential to disrupt very efficient operations. Our research shows care is required to get this right.

13:45 - 15:00

Panel Discussion: Blockchain: opportunities and implications for the postal sector

Alain Roset
Director
La Poste
FRANCE
Shunri Guo
CEO and founder
ParcelX
SINGAPORE
Tim Bateman
Global parcel lead
Accenture
UK
Awards on Wednesday the 10th at 17:00 - at awards stage Upper hall B1

Day 3: Wednesday 10 October

Room 1 World Postal Business Forum: Dealing with challenges, while seizing opportunities in the digital age
09:00 - 15:45

09:00

Welcoming Speeches

Pascal Clivaz
Deputy director general
UPU
SWITZERLAND
Kenan Bozgeyik
Chairman of the board, director general
PTT Corp (Turkish Post)
TURKEY
Tony Robinson
Founder and CEO
UKi Media & Events Ltd
UK

Moderator

Karol Krzywicki
Deputy president
UKE
POLAND

09:30

Session 1: Unlocking the opportunities of postal big data

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
Ian Streule
Partner, head of Postal Practice
Analysys Mason
UK
David C Williams
Governor
US Postal Service
USA
Brian Irish
VP of marketing
Bell and Howell
USA
Many postal operators have invested heavily in the digital economy, as well as embracing the Internet of Things in order to develop electronic, financial and physical postal services clustered around data processing. Historically, postal operators have also generated tremendous trust and built up considerable loyalty among their customers. What does the future hold for postal operators and how can they continue to leverage postal big data, while at the same time protecting their reputation and responding to the privacy concerns of customers?

11:00 - 11:20

Break

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

11:20

Session 2: Data driven solutions for dangerous and prohibited goods.

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
Brian Mwansa
Head - postal services
Communications Regulators' Association of Southern Africa (CRASA)
BOTSWANA
Matthew Nice
Manager, global OPIOIDS project
International Narcotics Control Board (INCB)
AUSTRIA
Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Posts traditionally work hard to prevent the movement of dangerous goods and have contributed to the security of postal workers, as well as the wider society. There are also concerns about the movement of deadly opioids and other related substances, as well as the smuggling of ivory and other endangered wildlife products. How can these movements be stopped? What are the data driven solutions (for example, data mining and machine learning) for postal operators and their partners in the logistics business.

12:45

Special Invitation only: Lunch (Speaker Sponsored by Bell and Howell) Keynote presentation on brand recognition in business

Chris Moss
Business innovator and intrapreneur
UK

14:30

Postal Communications Symposium

TJ Walker
CEO
Media Training Worldwide
USA
Recent years have been a public relations challenge for the postal sector. Controversies over remuneration rates and accusations over the delivery of prohibited goods have been splashed across newspaper front pages. All of this comes at a time when Posts everywhere are undergoing profound change. Participants will receive world-class advice on how to change negatives into bright opportunities.

UPU Expo Stand UPU Workshops- Discussions and demonstrations will be held adjacent to the UPU, including the following:

14:15

Postal supply chain integrated solutions

Lati Matata
Coordinator IT development at the Postal Technology Centre
Universal Postal Union
SWITZERLAND

16:30

Presentation on Inclusive e-commerce

Lati Matata
Coordinator IT development at the Postal Technology Centre
Universal Postal Union
SWITZERLAND

Day 4: Thursday 11 October

Marseille The challenges and opportunities for E-Commerce, domestic and cross-border
09:15 - 16:45

09:15

Improving the service level in cross-border e-commerce

Lemuel Silva
Head of e-commerce, parcels and international business
Correios (Brazilian Post)
BRAZIL
Cross-border e-commerce has grown incredibly quickly, and the postal industry must increase the service level. The traditional UPU small package has not been enough. New logistics models and new customer-centric features are mandatory to keep up.

09:30

E-commerce exports by micro-entrepreneurs: unlocking new growth potential

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post
UKRAINE
In the absence of major local e-commerce exporters, Ukraine Post launched a number of innovative initiatives targeting small players and secured >30% annual growth in e-commerce exports. The presentation will detail some concrete projects that the postal operator has initiated to build up its cross-border customer base and help it grow: E-Export School for micro-entrepreneurs, simplified online shipment processing, kickstarter programme for aspiring exporters, etc. The presentation will be full of practical tips that can be applied across markets.

09:45

The longest mile – the gap between industry and consumer

Nina Ballantyne
Policy manager
Citizens Advice Scotland
UK
Who does the post and courier industry work for? Your big business clients? Your e-retail partners? Or the consumer – the person on the doorstep, in the office, at the delivery point, eagerly anticipating the arrival of their item? Citizens Advice Scotland is the statutory advocate for postal service consumers in Scotland. We want to share our insight so that industry can better anticipate and respond to consumer needs. Using research from across the UK, we'll look at consumer habits and expectations, and ask some hard questions about what this might mean for industry.

10:00

Q&A

10:20 - 10:45

Break

10:45

Chinese mail and cross-border e-commerce

Clint Dally
VP product management parcel sortation and solutions delivery
BlueCrest
USA
Global e-commerce continues to grow at a rapid pace. It has become easier and more cost-effective for consumers to purchase goods outside of their countries through online retailers. Consumers realise that products are more readily available and at lower prices, which means cross-border sales have seen online retailers continue to grow their overall revenues consistently year after year. Online purchases have become the norm, pushing businesses to adjust how they process orders. However, increased cross-border traffic has had a positive effect on businesses by increasing revenue and providing the ability to become truly global.

11:00

System optimisation supported by data science

Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
The total parcel volume is growing and requires a larger and more integrated logistics network to deliver parcels on time and at the right location. It also requires a network that is more efficient and is in operation more hours a day. Better information is required to take immediate action if needed and makes predictive maintenance possible.

11:15

Automated parcel sorting and handling

Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Aimed at supporting postal and courier operators in their business growth, Fives offers innovative sortation solutions to optimise operations inside large hubs as well as small depots. In response to customers' demands for more flexibility, Fives' automated systems have enabled major operators in the parcel industry to manage unpredictable flows, different product mixes and 'difficult items' while increasing throughput and efficiency.

11:30

Growth through international operations

Mandy Deakin-Snell
Director of international operations
DPD UK
UK
DPD has been and is continuously developing its international parcel business by optimising all related processes. With e-commerce in mind, customs processes for all the parcels is an important factor. Under the guidance of Mandy Deakin-Snell, DPD built its business revenue from £14m in 2002 to £200m in 2017, taking care of all the parcels of great international retail brands.

11:45

Cross-border delivery – challenges and regulation, impact of Brexit

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
On one hand, e-commerce – especially cross-border e-commerce – secures the business of postal and parcel organisations. On the other hand, it jeopardises local retailers. The majority of retailers are not prepared to compete with large e-commerce sellers or Asian e-commerce providers. The task of politics is to allow international trade but at the same to protect local retailers. How to achieve this goal and allow consumers to choose where to purchase is one of the future challenges. Will there be an overall EU solution, and where will the UK be in future?

12:00 - 12:30

Panel Discussion

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Mandy Deakin-Snell
Director of international operations
DPD UK
UK
Clint Dally
VP product management parcel sortation and solutions delivery
BlueCrest
USA

12:30 - 13:30

Lunch

13:30

Last mile 2023 – how to stay eye-to-eye with Amazon

Dr Michael Lierow
Partner
Oliver Wyman GmbH
GERMANY
The last mile is one of the most current and pressing issues in today's e-commerce. Established logistics companies as well as startups are succeeding in finding solutions to reach customers more flexibly and quickly. But they are often at a disadvantage compared with Amazon and its market power. The e-commerce giant is becoming a competitor for logistics companies by building a distribution network of its own. Amazon has been delivering via Amazon Prime trucks in the United Kingdom since the end of 2016; since the end of 2017 they have been on the road in Germany as well. In addition to that, Amazon is currently looking for drivers to roll out Amazon Flex in Europe. How can logistics companies assert themselves against Amazon's market power in the future and stay eye-to-eye with the e-commerce giant?

13:45

How to address roadblocks hindering last-mile delivery in Africa

Ousmane Fouty Diop
Founder and CEO
e-Kaza
FRANCE
Unaddressable districts, lack of infrastructure and traffic problems don’t permit convenient delivery services. In a growing African economy with rapid urbanisation coupled with fast population growth, the demand to have easier access to goods is enormous and e-commerce is booming. The challenge in Africa is to connect African people across the continent to facilitate access to goods from any corner of the world. e-Kaza solves the problem of last-mile delivery in African districts with an innovative solution: a network of delivery points filled with parcel lockers connected to a digital platform.

14:00

How to drive customer loyalty through an enhanced returns experience

Al Gerrie
CEO
ZigZag Global
UK
ZigZag is helping retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.

14:15

Intervale's platform: easy access to DFS for post’s clients

Dr Oleg Tsvilodub
Business development manager
Intervale
RUSSIA
Intervale's platform allows the post to offer its clients DFS, mobile app and USSD channels to support payments and remittances as well as traditional post services. DFS provides an additional revenue source from the existing customer base, and a basis for future e-commerce growth. The presentation will analyse business cases of DFS launches based on the platform by posts of CIS countries.

14:30

Q&A

14:50 - 15:20

Break

15:20

Cultural transformation – five big misunderstandings

Carsten Siebe
Owner
Focus Four Management Advisors GmbH
GERMANY
The speech will deal with the importance of corporate culture for a successful digital transformation in the postal and parcel industry. It will look at benchmarks in the e-commerce sphere and elaborate on the five biggest misunderstandings when dealing with cultural transformation. For example: successful cultural transformation without change – establishing a new culture requires consistent change and a new leadership assessment across all levels.

15:35

Smalls and ugly items automated processing

Thorsten Bohn
Head of sales for the parcel and material handling division
Siemens Postal, Parcel & Airport Logistics GmbH
GERMANY
The booming and expanding international e-commerce parcel, package and mail flow has become an increasing load on postal services. In particular, the small, misshapen items from Asia that are coming through the international mail flow are an increasing financial burden. To cope with this, Siemens PPAL has developed and sold several solutions in the areas of bulk processing, singulation, sorting, address and label reading, plus the supporting IT infrastructure. This presentation takes us on a journey through the challenges and possible solutions and gives insight into upcoming innovations.

15:50

How to add scalability/flexibility in the B2C parcel activities

Maurizio Puppo
Strategy and business development director
Solystic SAS
FRANCE
Parcel volumes are growing substantially, driven by B2C, largely thanks to the growing popularity of m-commerce, its latest iteration. The consequence for postal and logistics operators is not just a question of transforming the capacity of their networks but one of moving from handling mail to handling parcels in an equivalent or higher capacity. Delivery networks need to be transformed and adapted. This presentation will look at how to meet the growing demand, how to add scalability and flexibility in B2C parcel delivery, how to make mail business sustainable and how to deal with the increasing flow of cross-border small parcels.

16:05

Inability to deliver: mobility is often failing the postal, parcel workforce

Gary Lee
Chief revenue officer
B2M Solutions
UK
As the entire postal and parcel workflow has adopted mobile devices and applications to do everything from scanning inbound packages to tracking last-mile delivery, the workers in this industry have become extremely dependent on mobility working 7x24x365 to enable them to properly do their jobs. This presentation, however, will highlight the latest research to show that mobility is often failing these workers, and that the resulting economic costs to the businesses and industry are high. As we look forward in the industry, the dependence on mobility will only get stronger, to the point that when mobile fails, the entire delivery workflow may halt. We need better ways to address these issues. Fortunately, there is a new way to leverage the cloud, big data and real-time monitoring of all mobile devices, apps and workers to ensure mobility works throughout the entire package and post workflow. In the presentation, we'll look at the technology available, use cases and economic savings models associated with these new workflows and ways to ensure mobile workers are able to deliver on this mission-critical service. It's time for all companies to shift towards being more proactive in their approach to supporting their mobile workforce and avoid a situation where all packages are unable to be delivered due to an avoidable failure in mobile devices or applications.

16:20

Q&A

Room 3 Sustainability and urban congestion
09:00 - 12:15

Sustainability challenges are everywhere, including urban congestion in cities with impending vehicle restrictions, the drive to reduce negative environmental impact of emissions but also, more widely of making better use of limited resources, especially energy. Many new opportunities are available to improve business sustainability including reducing emissions and electrification of vehicle fleets. Sustainability strategies can also include the circular economy which is better for business and for the planet. Also, corporate social responsibility for society and finally sustainable business models and to ensure continued provision of work opportunities. All require industry players to work together and collaborate with each other, with stakeholders, customers and suppliers.

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

09:00

Lifecycle analysis of e-vehicles in real postal service

Martin Kyburz
CEO / owner
Kyburz Switzerland AG
SWITZERLAND
Postal delivery has to face the challenge of growing delivery volumes with higher environmental restrictions, especially in city areas. In this presentation we will cast a light on ingenious electrical transport vehicles as one key element of future last-mile delivery. We will discuss the whole lifecycle of such vehicles, including energy- and time-saving issues as well as the impact on working conditions during the 'delivery life' of the vehicles, but also the grey energy of production and second life or recycling issues at the end of the vehicle’s lifetime.

09:15

Making urban last-mile delivery smarter

Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
The current urban delivery model with multiple couriers in cities is not sustainable: consumers have no control over where and when they receive their parcels, and are missing deliveries; couriers face high costs through failed deliveries, traffic and urban regulation; webshops face unhappy customers because of poor delivery service; cities get congested and polluted by many delivery vans. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. Through this, Smartmile creates an open and shared urban delivery network that makes delivery more efficient, convenient and sustainable.

09:30

Optimising routes and loadings to reduce mileage

Edouard Barreiro
Director for public affairs western Europe
UPS
FRANCE
Every day, UPS is faced with a complex challenge: how do we deliver more while using less? Optimising operations and routes is at the core of UPS's activity but with the explosion of e-commerce and the focus of policies on sustainability, it is necessary to go further. To do so, the company is building the Smart Logistics Network.

09:45

Who pays? The contractual realities of city logistics

Wolfgang Beecken
Managing director
First Mile - Innovative Stadt-Logistik
GERMANY
The presentation will discuss the role of the retail trade, and how a vendor-neutral last mile can be financed. It will be illustrated with examples from Nijmegen, Holland.

10:00

Q&A

10:30 - 11:00

Break

11:00

Making the case for cycle logistics with containerisation, visibility and automation

Andrej Sobotkiewicz
CEO
Paztir BV
NETHERLANDS
For cycle logistics to become a significant and permanent part of last-mile logistics, the cargo bike needs to adapt to the tried-and-tested processes of logistics in general. Automatisation can raise efficacy, while visibility and containerisation are necessary to become compatible with established distribution logistics.

11:15

Training programme to build capacity of all postal employees

Ravindra Gunarathne
Director (training)
Sri Lanka Postal Department
SRI LANKA
This programme aims to develop skills and knowledge by using adult training methods and changing the attitudes to transformation within the Sri Lanka Postal Department . It will continue via five paths, including human resource development, postal network rehabilitation, new changes in mail circulation of the country and improvements in services diversification. Modern technology and new innovations will be heavily used during these modifications. This presentation will explain how this programme can use new technology and innovations to transform a developing country as well as a developed one.

11:30

Electric utilities – towards a sustainable transformation

Yasmine Zakari
Doctoral assistant, EPFL
CRYOS Laboratory & Energy Center
SWITZERLAND
The power sector has reached an inflection point where its energy transformation is much less predictable. The Utility of the Future is required to bring together a diverse spectrum of solutions to address emerging issues and challenges posed by sustainability, climate change and energy access. Utilities around the world are expanding strategies, risk-mapping approaches and technology toolboxes to overcome an unprecedented range of challenges. How does sustainability fit in to that?

11:45

Q&A

Room 2 USPS privatization possibilities - prosperity or peril
09:00 - 10:30

The Executive Office of the President of the United States has proposed to “restructure the U.S. Postal System to return it to a sustainable business model or prepare it for future conversion from a Government agency into a privately-held corporation.” Recommendations of The President’s Task Force on the U.S. Postal System on reforms towards this goal will be reviewed, considered and debated by a balanced team of esteemed postal experts.

Moderator

John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

09:00 - 10:30

Panel Discussion

David C Williams
Governor
US Postal Service
USA
Elmar Toime
Chairman
Postea Group
USA
Thomas Baldry
Senior vice president - international mail and international relations
Deutsche Post DHL
GERMANY
Moderators:
John Callan, co-founder and managing director, Ursa Major Associates, LLC

Room 1 Workshop on crisis communications
10:00 - 11:30

Workshop on crisis communications

TJ Walker
CEO
Media Training Worldwide
USA
Crises come in all shapes and sizes, but they pose particular challenges for large organisations like postal operators, who rely on their brand and reputation for the success of their activities. This workshop with one of the world’s most experienced communicators will show postal operators how to handle a crisis and continue to shape a positive message.

Kopenhagen 1 & 2 Logistics and supply chain opportunities
09:00 - 12:30

Moderator

Jacob Johnsen
CEO
Ipostes
DENMARK

09:00

The challenges to the postal value chain

Jacob Johnsen
CEO
Ipostes
DENMARK
Autonomous pickup and delivery robots, lights-out sorting centres, self-driving trucks and more: where do these changes to the postal flow leave senders, recipients and postal operators? The role of the designated operator, including UPU membership and a service obligation from regulators, will see dramatic changes. Jacob Johnsen examines the effects of a fragmented value chain when exposed to increased automation and constant innovation, and sees the effects on the postal service, its users and map scenarios for postal services of the future.

09:15

Real-time visibility: connecting sender and receiver in the value chain

Martin Starup
Senior business development executive
Lyngsoe Systems
DENMARK
Customers of postal businesses are increasingly demanding value-adding services. Not only in the areas of price, quality and performance, but also when it comes to protection of the customers’ business. The solution to this challenge is real-time tracking on the item level to ensure shipments are delivered on time at the right location. Enhanced real-time visibility in the supply chain between sender and receiver is about utilising and improving what you already do, to meet customers’ demands while enabling new revenue streams. Learn more about enhanced real-time visibility during Lyngsoe Systems’ presentation and experience the true value through a customer use case.

09:30

Using digitalization as catalyst for new growth business models

Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY
How digitalization and the startup ecosystem is leading the way in making flows of data and information the creating power behind new growth business models. These flows of data and information now generate massive economic value, which serves as the basis for our boom in ecommerce. This in turn can lead to breaking down the physical and virtual challenges, by setting new digital standards that benefits everyone.

09:45

Leapfrog development in Latin America

Marcio Artiaga De A. Castro
Program director for executive education
ABRIG - Brazilian Association of Institutional and Government Relations
BRAZIL
Much progress has been achieved in the development of postal e-services around the globe. Despite Latin America’s abundant resources and a history of growth, over recent years the continent was left behind in the development of postal e-services. The good news is that Latin America can enjoy leapfrog development. This presentation will address the challenges, strategies and policies for promoting greater use of postal e-services to ensure equal access, leveraging resources to integrate new technologies and adapting to changing customer expectations and inclusion.

10:00

Q&A

10:30 - 11:00

Break

11:00

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Supply chain and logistics researcher
Mikhail Konstantinov
GERMANY
This presentation will address: banalities related to the last-mile logistics that no one thinks about; punctuality of delivery – an intangible commodity that is neither recognised nor acknowledged as such; variable delivery time slots as a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; and why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery (mostly two-hour slots) to everyone.

11:15

Rising constraints for parcel delivery: IT strategies for 2025

Michael Linke
Chief architect M/L
Deutsche Telekom AG / T-Systems
GERMANY
E-commerce has dramatically changed shopping behaviour in major parts of the world. Parcel volumes continue to grow year by year and are approaching maximum capacities in terms of what customers are willing to pay, or what the logistics chain can reasonably handle. Ideas like urban consolidation centres, city taxes and drone delivery are emerging to tackle these challenges. This talk draws a big picture of how the IT departments of CEP organisations could find technological and process-related answers to these issues.

11:30

Using dimensional profitability modelling to drive higher returns

Christopher Kernahan
Senior partner
Pacific Consulting Group
AUSTRALIA
The size and complexity of modern postal, freight and logistics businesses means inefficiencies and unprofitability often remain hidden and can distort understanding of the true profitability of customers, products, lanes, weight bands and so on. PCG has industry-leading capability in the development of dimensional profitability models (DPMs) for large and complex organisations, including national and global logistics businesses, that enable clients to understand profitability down to the consignment level. We leverage the insights generated by our DPMs to implement sustainable and substantial profit improvement for our clients (including the recent doubling of net profit for a national logistics provider).

11:45

Shippers are insourcing logistics – how do you respond?

Anders Tormod
General manager
PocketMobile Communication AB
SWEDEN
Delivery is a strategic area and an integrated part of the e-commerce offering. Consumers are demanding vast flexibility and service, yet their willingness to pay is low. To control cost and secure customer experience, more and more shippers are building their own logistics capabilities. The result shortcuts the traditional logistics service providers. As a logistics service provider, how do you stay relevant and compete on behalf of your customers, not against them? The presentation will address three key pillars: end-customer engagement, employee engagement and the ongoing service (r)evolution.

12:00

Q&A

Kopenhagen 3 AI, robotics & smart mobility
09:00 - 15:15

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations such as sorting, storage and delivery? How can smart AI controlled systems, advanced automation including the use of robotics and autonomous vehicles increase efficiency, improve customised services and reduce costs? How can the complexity of optimization, sequencing and time critical logistics be addressed using the latest smart technology solutions?

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

On-demand logistics with hyperloop

YJ Fischer
Director of international business development
Virgin Hyperloop One
USA
Offering speeds that are two to three times faster than high-speed rail and on-demand experience with no stopping, hyperloop can reduce a 300km journey to under 20 minutes, smashing today’s traditional transportation boundaries. DP World and Virgin Hyperloop One have recently introduced DP World Cargospeed, which will support on-demand shipments by enabling ultra-fast, on-demand deliveries of high-priority goods via hyperloop. We will share how DP World Cargospeed will revolutionise shipping and logistics and reduce a four-day truck journey to 16 hours with costs closer to trucking.

09:15

Transitioning cart and box logistics from human to robotic operation

Limor Schweitzer
CEO
MOV.AI
PORTUGAL
Every industrial and sorting operation involves moving wheeled carts that may be loaded with boxes. Due to recent market advances, it is now possible and very affordable for much of that operation to be performed by modern robots that are safe to work among humans.

09:30

Automating parcel handling using deep learning (AI)

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Robotic handling of postal parcels used to be very hard due to the high variation in size, colour and shape of the carton boxes, plastic bags and many other objects. Double Amazon Picking winner Fizyr has developed algorithms to enable proper grasping of unknown parcels, even in bulk out of a roll cage, from small mailbox plastic bags up to 32kg boxes and bags.

09:45

Delivering operational efficiency through practical application of machine learning technology

Christian Edfjäll
Strategic system manager
PostNord Group AB
SWEDEN
Dave Woodward
Programme manager
Lockheed Martin
UK
The rise of e-commerce has seen a huge increase in the number of complex, hard-to-process mailpieces, particularly associated with items coming from the Far East. To tackle this problem, PostNord and Lockheed Martin have worked collaboratively to move innovative technologies from the laboratory to market quickly and economically. This presentation provides an insight into the rapid development and implementation of practical, flexible machine-learning-based solutions that have already proved themselves in a production environment. The presentation will describe the problem space, the approach that the team took, the technology involved and the benefits delivered.

10:00

Q&A

10:30 - 11:00

Break

11:00

Efficient loading of parcel delivery vehicles using robotics

Bernd Kratz
Managing director
EMA GmbH / Institut des Interaktiven Handels GmbH
GERMANY
Dr Christian Wurll
Professor
Karlsruhe University of Applied Sciences
GERMANY
E-commerce is developing unabated by 12% annual growth. Deutsche Post AG recently announced a significant drop in profits due to the letter/parcel service in Germany; Hermes introduced 'upper limits of parcels' in the 2017 Christmas business because the flood of packages was no longer manageable; 3.5 billion parcels in Germany with an expected doubling in 10 years. A 7-10% annual increase in parcels in the KEP industry means a need for 7-10 % more logisticians. Where to get these employees from, especially on the last mile? A totally new concept for the efficient loading of parcel delivery vehicles and providing at each stop using robotics was developed. In addition to a reduction in loading time of approximately 90%, the parcel capacity per vehicle is increased by some 40% and at the same time the productivity of the parcel deliverers increases significantly – the right answer to the actual and future problems in KEP on the last mile.

11:15

How will robotics take the e-commerce domain to the next industrial revolution?

Eddy Thans
CEO
Prime Vision BV
NETHERLANDS
E-commerce is reshaping logistics. Distribution centres are handling more parcels than ever, and that’s only likely to increase. How can material-handling professionals meet this challenge? We believe that robotics can play a major role in overcoming these challenges. Think about automatic picking and packing, autonomous sorting and internal transportation. The presentation will outline the various solutions that can address the changes in the marketplace.

11:30

Transform logistics processes with mobile barcode scanning and augmented reality

Christian Floerkemeier
VP product, CTO and co-founder
Scandit
SWITZERLAND
Innovations in computer vision, machine learning and augmented reality (AR) are enabling logistics enterprises to streamline operations. Using smartphones, tablets, wearables, robots, drones and other platforms equipped with data capture software, logistics companies can easily locate, track and decode symbologies and other codes. AR enables guided picking and search and find, and automatically reveals errors that humans are likely to miss. Learn how mobile data capture with smart devices reduces labour costs, improves operational accuracy and efficiency, and offers substantially lower total cost of ownership than traditional scanners.

11:45

Toshiba robotics and image recognition systems for postal and logistics

Yuji Sakurai
Head of electronic systems operation
Toshiba Europe GmbH
GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced loading/unloading robots for postal and logistics operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.

12:00

Q&A

12:30 - 13:45

Lunch

13:45

Starship delivery robots: Future? No, already commercial reality!

Hendrik Albers
Regional business manager - Central Europe
Starship Technologies
GERMANY
At Starship Technologies we believe our robots will revolutionise local delivery. Our engineering expertise and the experience of co-founding Skype enable us to make this a reality. With a combination of mobile technology, specially designed robots and a local hub system, we aim to make local delivery faster, smarter and more cost-efficient.

14:00

Autonomous heavy-duty eTrolleys navigating in hybrid indoor/outdoor operation

Erik Wilhelm
Lead data scientist
Kyburz Switzerland AG
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, particularly in hybrid indoor/outdoor operation. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles based on its proven eTrolley chassis. In this presentation we will discuss the results of extensive real-world testing of autonomous systems capable of transporting heavy-duty loads up to 250kg in various mission scenarios. The vehicles are designed according to the principles of functional safety and relevant industrial quality norms.

14:15

How to automate the fulfilment centre without being able to predict the future?

Dieter Berz-Vöge
Regional CEO EMEA & LATAM
GreyOrange GmbH
GERMANY
Technological innovation and volatility of consumer behaviour are growing at an exponential rate. Predicting future volumes becomes almost impossible and therefore our focus shifts towards the ability to adapt to changes in our environment. In this presentation we look at how smart automation can help companies get ready for the future. And how robotics and machine learning can optimise the supply chain even beyond the fulfilment centre.

14:30

Highest efficiency and throughput with high-end sensor technology

Rainer Imm
Strategic industry manager CEP
Sick AG
GERMANY
Besides the typical sensor systems setup, there are multiple technologies and combined sensor solutions that support operators and optimise the supply chain of CEP operators.

14:45

Q&A


Please Note: This conference programme may be subject to change

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Future Show: POST-EXPO 2019, 1-3 October 2019, Hall 8, RAI Amsterdam, The Netherlands